Market Overview

$60 Bn Multi-Vendor Support Services Market by Service Type, Business Application, Vertical, and Region - Global Forecast to 2023 -


The "Multi-Vendor
Support Services Market by Service Type (Hardware and Software Support
Services), Business Application (Sales and Marketing, Financial and
Accounting, Supply Chain, and IT Operations), Vertical, and Region -
Global Forecast to 2023"
report has been added to's

The global MVSS market size is expected to grow from USD 53.09 billion
in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate
(CAGR) of 2.52% during the forecast period.

Major growth factors for the market include rapidly increasing changes
in IT infrastructure, rising maintenance costs of Original Equipment
Manufacturer (OEM) services, reducing IT support and maintenance
complexities, and regaining control of infrastructure support from OEMs.
However, the loss of control over IT assets, concerns over sharing of
proprietary data, and privacy and security issues may restrain the
market growth.

Hardware support services are pre-emptive and corrective services that
help physically repair or optimize hardware, which includes contract
maintenance and per-incident repair. These support services comprise
remote and onsite desktop, server, and storage support. Furthermore,
they also include online and telephone technical troubleshooting and
assistance for setup, and all fee-based hardware warranty upgrades. The
hardware support services segment is expected to hold a higher market
share in the MVSS market. The growth of this market is fuelled by the
increase in demand for a new level of support services in this market.

IT applications help optimize enterprises' marketing and sales
distribution activities. Organizations are using Customer Relationship
Management (CRM) software solutions and other associated services to
manage customers and prospects, send emails, make calls, and manage
pipelines, among others.

Furthermore, the marketing activities have changed considerably over the
last decade, as organizations are focusing on digital marketing and
using advanced analytics to find customer preferences and market trends.
Enterprises are digitizing this business application and MVSS are
helpful in increasing the efficiency of these organizations by reducing
downtime, increasing life of devices, managing software updates and
patches, and maintaining the IT infrastructure with the help of services
such as proactive reporting and analytics, remote advisory, and
proactive maintenance services.

The MVSS market includes major vendors, such as IBM (US), Dell (US), HP
(US), Oracle (US), Fujitsu (Japan), NEC (Japan), Symantec (US), Hitachi
(Japan), and Lenovo (China).

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Multi-Vendor Support Services Market, By Service Type

7 Market By Business Application

8 Multi-Vendor Support Services Market, By Organization Size

9 Market By Vertical

10 Multi-Vendor Support Services Market, By Region

11 Competitive Landscape

12 Company Profiles

  • Abtech Technologies
  • Citrix
  • Citycomp
  • Computer Data Source (CDS)
  • Curvature
  • Dell
  • Ensure Services
  • Evernex
  • Fujitsu
  • Hitachi
  • HP
  • IBM
  • Lenovo
  • MCSA Group
  • Microsoft
  • NEC
  • Netapp
  • ONX
  • Oracle
  • Park Place Technologies
  • Service Express
  • Symantec
  • Terix Computer Service
  • XS International
  • Zensar Technologies

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