Market Overview

UMass Memorial Medical Center and HealthLoop Partner to Empower Patients and Improve Outcomes

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Leading patient engagement solution enables care teams to engage all
patients before and after admission through automated daily check-ins,
sending the right information at the right time

UMass Memorial Medical Center, the region's trusted academic medical
center, recently partnered with HealthLoop, the leading patient
engagement software solution, to support patients receiving total joint
surgery. UMass Memorial's fellow-ship trained physicians have been at
the forefront in identifying quality of care and patient satisfaction
best practices as part of a national academic task force.

HealthLoop's solution enables care teams to engage all patients before
and after admission through automated daily check-ins. By sending the
right information at the right time, HealthLoop identifies those
patients that need help in real-time, allowing care teams to proactively
intervene before costs and complications escalate.

"We're excited to partner with UMass Memorial, a leader in healthcare,
and bring HealthLoop to patients throughout the Worcester region," says
Todd Johnson, CEO of HealthLoop. "Our vision is to empower patients and
enable care teams to achieve better outcomes. This partnership
acknowledges that our customers realize the potential of their patients
and care teams to deliver those desired outcomes."

"Our Orthopedic Center of Excellence has partnered with HealthLoop to
enhance the engagement of our patients undergoing surgical procedures,"
said David Ayers, MD, The Pappas Chair, department of Orthopedics &
Rehabilitation Medicine, UMass Memorial Medical Center, University of
Massachusetts Medical School. "HealthLoop provides a tool that
establishes a real-time connection between our patients and our
surgeons, improving pre-operative education and preparation as well as
facilitating post-operative rapid recovery protocols. While we are
currently in the 97th percentile in patient experience for total joint
replacement patients, we are always striving to improve the connection
to our patients and believe that HealthLoop will help us accomplish
this."

Providers that have utilized HealthLoop in orthopedics have witnessed a
54 percent drop in complications, and a 45 percent reduction in
readmissions. Moreover, HealthLoop customers report that 74 percent of
their patients complete patient reported outcome measures (PROMs) over
12 months. Additionally, 92 percent of patients using their solution are
"Extremely Likely to Recommend" their provider to a friend or colleague.

According to Johnson, "These findings are further evidence that our
solution dramatically improves patient satisfaction and care management
performance. Our customers understand the value of scaling care teams
through the power of patients, and we're excited to support them in
delivering elevated patient experiences and achieving better outcomes."

The Centers for Medicare and Medicaid Services (CMS) has also recognized
the value of virtual check-ins and remote patient monitoring (RPM) and
just last month introduced its 2019
Medicare Physician Fee Schedule and Quality Payment Program,
 with
several amendments designed to accelerate the use of patient engagement
and RPM in the market. Incentives for physicians using remote patient
monitoring technologies have been improving in recent years. With CMS'
proposed rule, these incentives are about to get much stronger.

ABOUT HEALTHLOOP

HealthLoop enables care teams to engage all patients before and after
admission through automated daily check-ins. By sending the right
information at the right time, HealthLoop identifies those patients that
need help in real-time, allowing care teams to proactively intervene
before costs and complications escalate. HealthLoop facilitates over
80,000 non face-to-face visits every month. To learn more, visit www.healthloop.com.

ABOUT UMASS MEMORIAL MEDICAL CENTER

Patients and families trust UMass Memorial Medical Center as the
region's leading academic medical center committed to improving the
health of our communities in Central Massachusetts. With our partner,
the University of Massachusetts Medical School, we are committed to
excellence in primary and specialty care, community service, teaching,
and research. The Medical Center offers advanced technology and support
services for patients and families, providing the region with
specialists renowned for their expertise in caring for adults and
children.

Connect with us via @umassmemorial and
@umassmemorialmedicalcenter
on Instagram, @umassmemorial
on Twitter, and via UMass
Memorial Health Care
and UMass
Memorial Medical Center
on Facebook. Read our Simply Well Blog and
for appointments or other health care needs, call 855 UMASS MD or
visit www.umassmemorial.org.

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