Market Overview

Xplore Rugged Tablets Enable MH Equipment's Migration to Fully Paperless Sales, Service Operations


Xplore XSLATE B10-based rugged mobility solution now used by all
field- and office-based workers

Technologies Corporation
 (NASDAQ:ZBRA), an innovator at the edge of
the enterprise with solutions and partners that enable businesses to
gain a performance edge, announced that MH
has successfully transitioned to a fully paperless
operation using a rugged tablet-based mobility solution from Xplore
, which was recently
acquired by Zebra
, and TPI,
a Platinum Xplore Partner.

B10 fully rugged tablet PCs
and custom-developed Mobile Service Plus
(MSP) software from TPI have enabled the heavy equipment sales and
service leader to eliminate paper-based workflows across its sourcing,
inventory management, customer service, and accounts payable functions.
All former "clipboard" processes are now completed electronically on the
IP65-rated XSLATE B10, including work orders, inspection forms, parts
inventory locates, and timecards. A new work order dashboard enables
field technicians to see their work-in-process in real time, which has
improved worker readiness. New remote dispatch capabilities have
increased overall resource availability.

"We are very pleased with the return on our investment," said Randy
Kaluza, President of Operations, MH Equipment. "The combined Xplore and
TPI mobility solution has very quickly increased our operational
efficiency, eliminated resource waste, eliminated thousands of dollars a
year in printing costs, and improved our customer satisfaction levels.
All of this has contributed to elevated cost savings and the generation
of new revenue sources."

After competitive field tests, the XSLATE B10 rugged tablet worked best
with the many Hyster & Yale diagnostic programs used by MH Equipment to
diagnose and repair forklifts. The tablet also worked seamlessly with MH
Equipment's new MSP software. The rugged tablet-based electronic work
order system has improved the business economics and resource
availability for MH Equipment during a period of steady company growth.
The constant connectivity, bright screen display, digital pen and
overall durability of the XSLATE B10 have given field technicians
valuable new efficiencies related to data capture and knowledge sharing
in very demanding working conditions.

"Rugged tablets are an ideal mobility platform for companies that want
to create a fully paperless operating environment," added Tom McNeela,
Senior Director, Product Management, Zebra Technologies. "The XSLATE B10
easily replicated MH Equipment's traditional paper-based processes and
desktop applications, which allowed for workflow continuity and improved
worker productivity during the migration to the mobility solution."

Field technicians can now retrieve mission-critical data while on-site,
including each lift truck's service history as well as an up-to-date
inventory of the parts currently available on their own truck, other
technicians' trucks around them, and within their dealership's
warehouse. This has directly improved customer service capabilities, and
customer satisfaction levels, at MH Equipment dealerships and in the


  • MH Equipment has gone paperless using the Xplore XSLATE B10 rugged
    tablet-based mobility solution.
  • The tablet, which works seamlessly with MH Equipment's new MSP
    software from TPI, enables all "clipboard" processes to be completed
    electronically, increasing field technicians' readiness and overall
    resource availability.
  • The constant connectivity, rugged features and overall durability of
    the XSLATE B10 helps field technicians be more efficient in harsh work
  • The solution has improved customer service and customer satisfaction
    at MH Equipment dealerships and in the field.

Download the full
case study
to learn more about MH Equipment's experience with
Xplore rugged tablets.


Zebra (NASDAQ:ZBRA) empowers the front line of business in
retail/ecommerce, manufacturing, transportation and logistics,
healthcare and other industries to achieve a performance edge. With more
than 10,000 partners across 100 countries, we deliver industry-tailored,
end-to-end solutions that intelligently connect people, assets and data
to help our customers make business-critical decisions. Our
market-leading solutions elevate the shopping experience, track and
manage inventory as well as improve supply chain efficiency and patient
care. Ranked on Forbes' list of America's Best Employers for the last
three years, Zebra helps our customers capture their edge. For more
information, visit
or sign up for our news
. Follow us on LinkedIn,
and Facebook.


TPI (Transition Products, Inc) helps companies in many industries
operate more efficiently and more profitably. For over 20 years leading
companies in manufacturing, logistics, healthcare, and transportation
have come to TPI for help designing, installing, and troubleshooting
issues with critical WiFi systems, bar-coding solutions, and Field
Service Automation. TPI has been a multiple winner of the Columbus Fast
50 Award, and was recognized by INC Magazine as one of the 500 fastest
growing companies in America.

View Comments and Join the Discussion!