Market Overview

7,500 Educational Institutions Use noHold's AI-based Virtual Assistant to Help Students and Teachers

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noHold, Inc. has partnered with leaders in the training space to create
a Virtual Assistant now used by more than 7,500 educational institutions.

The Virtual Assistant specializes in supporting teachers to create and
administer classes, as well as answer student questions like "How do I
sign up for the class?", "Where can I find the syllabus?", and "What are
the pre-requisites for this class?"

The Virtual Assistant is able to answer these types of questions because:

  • It is built to understand plain English through a powerful Natural
    Language Processing (NLP) engine.
  • It is able to conduct a dialog with end users to confirm uncertain
    intents through an Inference Engine that serves as a Dialog Manager.
  • It is able to tap into its own repository of information that has
    grown organically based on the audience's interests.

It took about six calendar weeks to build the Virtual Assistant, four
for implementation and two for testing. The team included a Subject
Matter Expert, a Knowledgebase Specialist and a part-time Manager for a
total of 200 hours.

Three weeks after deployment, the Virtual Assistant is consistently
helping thousands of students and teachers a month, and has an answer
rate of 87%. Questions that cannot be handled automatically by the
Virtual Assistant are promptly escalated to call center agents. The
content of the exchange is also passed along, so that agents don't have
to ask the same questions and users don't have to repeat themselves.

The next version of the Virtual Assistant will be trained to answer IT
type questions which will help faculty and students with computer,
security and networking issues.

"There are several advantages related to deploying a Virtual Assistant.
It can help the school reduce support costs, it is available 24/7, it
can help new agents at the call center, and it can diligently capture
the voice of the customer. More than 7,500 schools can now enjoy these
benefits," said Diego Ventura, CEO and Founder of noHold, Inc.

About noHold, Inc.

noHold is a privately held company established in 1999 and is
headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the
acknowledged leader in Web based Self-service solutions with a mission
to deliver real answers to real questions – real fast. Simple to use,
easy to implement and as close to human as you can get, noHold turns
automated customer support into cognitive customer interactions. noHold
customers include Cisco, Dell, McAfee and a host of industry leaders.
More information can be found at http://www.nohold.com.

All other product and service names are the property of their respective
owners.

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