Market Overview

Zotec's Patient Engagement Methods Help Georgia Radiology Group Navigate New Billing Challenges


Radiology Associates of Macon Renews Multi-Year RCM Services Agreement

(Zotec), the industry-leading provider of radiology revenue
cycle and practice management services, announces a multi-year revenue
cycle management (RCM) services renewal with Radiology Associates of
Macon (RAM), a hospital-based private practice radiology group serving
the Central Georgia Community since 1972.

RAM needed better ways to engage patients with high-deductible health
plans in the billing process, according to Thomas J. Herald, senior vice
president of radiology with Zotec who states, "Zotec has risen to meet
new industry challenges that now position patients as consumers,
covering the entire range of the patient experience from check-in to
payment, and offering multiple payment options for patients including
mobile billing, text messaging, payment plans, and patient portals all
based on our patients' demographics and preferences. With this unique
and diverse offering, we've been able to help RAM educate and understand
their patients better, with best practices that continue to help them
collect the most money for services rendered."

RAM's Practice Administrator, Greg Cassimus notes the group's RCM
success can be attributed to Zotec's approach to RCM over the years. "As
a group we want to provide the best experience for our patients, from
accurate and timely clinical results to helping them fully understand
their medical bills," he says. "Zotec has always helped us meet every
financial challenge, even back in 2001 when we were getting payments
from the insurance carriers. Now, Zotec gives us ways we can better
engage our self-pay patients and maximize their payments." He goes on to
say that Zotec's new cutting-edge patient experience technologies have
greatly improved how RAM interacts with patients. "We've found that
educating them about their insurance and what is owed, and giving them
payment options that they prefer, has improved our overall patient
satisfaction," he adds.

RAM's team of 30 board-certified radiologists provide expertise in
sub-specialty areas such as body imaging, neuroradiology, pediatric
radiology, musculoskeletal, mammography, vascular and interventional
radiology, radiation, oncology, and nuclear medicine.

Zotec is the largest radiology revenue cycle management provider in the
country, with more than 20 years in the radiology industry. It serves 35
of the nation's top 100 radiology groups, including thousands of
radiologists. Zotec integrates the best people, processes and technology
for fast, accurate and compliant radiology reimbursement solutions.
Zotec's proprietary processes and technology manage in excess of 80
million medical encounters across all 50 states.

About Zotec Partners

Founded in 1998 by CEO T. Scott Law, Zotec Partners is the
Indianapolis-based industry leader in specialized medical billing and
practice management services for the hospital-based specialty market.
Zotec Partners is committed to the continual pursuit of excellence in
the physician revenue cycle management industry by delivering effective
solutions through its innovative software, personalized service and
measurable client results. Currently, the company serves more than 8,000
physicians in all 50 states. For more information about Zotec Partners,

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