Market Overview

FOTO Brings 'Net Promoter Score' to Healthcare to Improve Patient Satisfaction


Real-Time Performance Alerts Help Drive Patient Retention and
Referral for Clinics

Focus on Therapeutic Outcomes, Inc. (FOTO), a leading healthcare data
analytics company with 21 million clinical patient assessments, today
announced the addition of a Net Promoter Score® (NPS®1)
Dashboard to its Predictive Healthcare Analytics platform for clinics.

The addition of the NPS allows healthcare providers to monitor real-time
patient satisfaction, bringing a valuable quality assessment and agility
to the healthcare industry. Patients receive a better medical experience
and clinicians benefit from patients' active participation in their care.

Information about Net Promoter Score measures and FOTO's Outcomes
Management System for healthcare providers can be found at

The built-in NPS Dashboard will help FOTO's customers to boost patient
retention, and drive their business growth and profitability. An
exceptional feature of the FOTO NPS Dashboard provides real-time alerts
of negative patient responses, so that clinics can quickly identify and
remedy sub-optimal processes and operations.

"The simplicity of the NPS query and the real-time alerting allows us to
use FOTO as an active management solution for optimizing patient
referrals, and not just as a static reporting tool," said Zach Walston,
PT, DPT, OCS and National Director of Quality and Research at PT
Solutions, a physical therapy network that uses FOTO in 130 treatment
locations throughout the United States.

"Healthcare clinics are like any other business in that they need to
promote value-driven services and have happy customers who refer their
friends and return the next time they need care," said Curtis Jones, CEO
of Focus on Therapeutic Outcomes, Inc. "Incorporating the NPS measure
into our existing outcomes and business analytics platform promises a
powerful ROI for healthcare clinics. Studies show that in the current
environment of escalating co-pays for visits, patients who are not
completely satisfied are very likely to cancel or not show for their
appointment and discontinue after one or two visits. Being alerted to a
patient early in treatment, who is not satisfied, provides an
opportunity for clinic owners to address any issue and help encourage
the patient to complete their episode of care. FOTO is pioneering the
effort to pair sophisticated functional improvement measures with the
NPS satisfaction measure to provide clinics with a more comprehensive
picture of how the patient is progressing."

More than 22,000 physical therapy and rehabilitation clinicians use
FOTO's patient outcomes management system to predict patient recovery
progress and the most effective therapies.

About FOTO

Focus on Therapeutic Outcomes, Inc. (FOTO) is a healthcare data
analytics company that has been continuously improving solutions to
efficiently measure and reliably report patient functional outcomes for
the physical rehabilitation industry for 26 years. FOTO's research is cited
in more than 100 peer-reviewed medical journals
and research papers.
FOTO's web-based measurement solutions are used by clinicians to
determine fair and accurate risk-adjusted predictions of the expected
improvement in patients' functional ability.

More than 21 million patient assessments have been compiled in the FOTO
database – one of the largest in North America. Visit
for more information.

1 Net Promoter, Net Promoter Score, and NPS are trademarks of
Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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