Market Overview

NICE inContact Recognizes Stand-Out CXone Application Partners at Second Annual DEVone Partner Conference


2018 DEVone Partner Awards highlight companies who develop and
integrate innovative applications for NICE inContact CXone cloud
customer experience platform

NICE inContact, a NICE (NASDAQ:NICE) business, today
announced its 2018 DEVone
Partner Award winners, who were recognized at the NICE inContact second
annual DEVone Partner Conference attended by more than 350 partners and
NICE inContact employees. Nearly half of all 100-plus DEVone partners
showcased and demonstrated products built for NICE
inContact CXone
, the world's #1 cloud customer experience platform.

DEVone Partner Award winners demonstrate innovative and collaborative
integrations with NICE inContact CXone to enhance customer experience,
as well as a shared vision for CXone. Winners were recognized in the
following categories:

    and BrandEmbassy
    were each recognized for recently developing products that help
    contact centers efficiently deliver great CX and integrate with the
    NICE inContact CXone cloud platform. With additional messaging, social
    channels and advanced chat from these partners, CXone helps improve
    first contact resolution and reduce inbound call volumes.
    and Lightico
    each earned recognition as a new partner showing active
    engagement and collaboration with NICE inContact co-marketing
    activities, sponsorships, and opportunities to engage with the sales
    and services teams. With advanced mobile customer service features
    from these partners, CXone helps companies differentiate customer
    service to efficiently and effectively reach users who expect the best
    service possible using their mobile devices.
    and BenchmarkPortal
    were recognized for helping to educate the market on how to transform
    customer experience by contributing guest blog posts, acting as
    panelists, and presenting with NICE inContact at Interactions, the
    NICE inContact user conference. With efficient omnichannel customer
    self-service and automated KPI benchmarking features from these
    partners, CXone helps companies better compete and elevate the
    customer experience.
    earned this award as a partner who connected their technology
    most often with CXone for NICE inContact customers in the last year.
    Not only does this require technology that adds real value, but also
    requires technology that has deep and flexible integration to expedite
    the plug-in process. With the ability to present a more familiar or
    local number from this partner, CXone helps companies efficiently and
    effectively reach more customers through increased outbound contact
    rates and returned call rates.

The 2018 DEVone Partner Awards concluded the successful showcase that
featured NICE inContact DEVone partner companies, product presentations,
and first looks into the ground-breaking ways CXone can be customized
with DEVone partner applications.

"It's exciting to see so many innovative applications integrated with
the NICE inContact CXone platform, empowering customers to deliver
exceptional customer experiences," said Paul Jarman, CEO NICE inContact.
"The annual DEVone Partner Conference provides a great look into how the
customer journey can be enhanced with CXone, and the awards highlight
the most outstanding achievements by DEVone partners."

NICE inContact CXone empowers organizations to provide an exceptional
customer experience by acting smarter and responding faster to
ever-changing consumer expectations. To meet the needs of organizations
of all sizes, CXone combines best-in-class Omnichannel Routing,
Analytics, Workforce Optimization, Automation and Artificial
Intelligence—all on an Open Cloud Foundation.

DEVone offers customers and partners broad tools and resources to enable
them to create new applications on CXone, including extensive
documentation and support, and access to an online developer community.
Companies interested in how each company works with CXone can visit CXexchange
to learn more about the applications and read reviews. CXexchange is a
centralized, state-of-the-art marketplace for developers to market and
sell their applications ready to integrate easily with CXone.

About NICE inContact
NICE inContact is the cloud contact
center software leader with the world's #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact's solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact's DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan,
DMG, and Ventana.

NICE inContact is part of NICE (NASDAQ:NICE), the world's
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see:

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

View Comments and Join the Discussion!