Market Overview

Pacific Life Insurance Company Offers New Specialized Service for Death Claim Beneficiaries


Beneficiaries of annuity policies often face a myriad of complex
financial decisions. In order to best assist and support beneficiaries
during this challenging time, the Retirement Solutions Division at
Pacific Life has launched a newly created specialized service, called
Beneficiary Services, that aims to help beneficiaries during their time
of grief, educate them on available options, assist in completing claim
paperwork and be a point of contact throughout the process.

Created to be a personalized and proactive offering, delivered by a team
to annuity beneficiaries, this service provides dedicated support during
the claims process. Upon notification of a death, Beneficiary Services
will immediately call the beneficiary and provide details regarding the
claim process or set up an appointment to review options at a more
convenient time. Additionally, Beneficiary Services will route each
beneficiary claim until resolution and ensure the beneficiary is updated
on status, outstanding requirements, notification of the processing time
and payout once good order of the claim is achieved.

"Over the past few years, we have been carefully evaluating all aspects
of our customer experience," said Frank Boynton, vice president of
Operations, Retirement Solutions Division at Pacific Life. "The claim
process was an area we felt would benefit from a specialized team
providing dedicated contact due to both the sensitive nature and
complexity of the situation."

"This is a combination that we believe will benefit from a personalized
level of service," stated Boynton. In the initial testing phase,
beneficiaries who worked with Beneficiary Services were impressed at the
level of accessibility and support, providing positive reviews and

About Pacific Life

Celebrating 150 years of service, Pacific Life has helped millions of
individuals and families with their financial needs through a wide range
of life insurance products, annuities, and mutual funds, and offers a
variety of investment products and services to individuals, businesses,
and pension plans. Whether your goal is to protect loved ones or grow
your assets for retirement, Pacific Life offers innovative products and
services that provide value and financial security for current and
future generations. Pacific Life counts more than half of the 100
largest U.S. companies as its clients. For additional company
information, including current financial strength ratings, visit

Pacific Life refers to Pacific Life Insurance Company and its
affiliates, including Pacific Life & Annuity Company. Client count as of
June 2018 is compiled by Pacific Life using the 2018 FORTUNE 500®

Insurance products are issued by Pacific Life Insurance Company in all
states except New York and in New York by Pacific Life & Annuity
Company. Product availability and features may vary by state. Each
insurance company is solely responsible for the financial obligations
accruing under the products it issues.

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