Market Overview

Alfresco Hires Customer Success Officer Heather Guntrum to Lead Next Wave of Customer Success


Strategic leader from SDL and Teradata brings solid history of
successful management and growth

, a leading enterprise open source provider of process
automation, content management, and information governance software,
today announced that Heather Guntrum has joined the company as Customer
Success Officer. Guntrum will own the post-sale experience for all
customers, enabling their competitive advantage and success using
Alfresco solutions. She will join Alfresco's executive team and report
directly to CEO Bernadette Nixon.

This press release features multimedia. View the full release here:

Heather Guntrum, Customer Success Officer at Alfresco Software (Photo: Business Wire)

Heather Guntrum, Customer Success Officer at Alfresco Software (Photo: Business Wire)

"Heather has been a pioneer in customer experience and success," said
Nixon. "With her at the helm of Alfresco's customer success team, I'm
confident we'll fast-track our ability to build on the exceptional
growth we've experienced by continuing to look for new ways to better
serve our customers."

Over her career, Guntrum has held positions that complement Alfresco's
corporate goals, including strategy and execution for customer
experience management, channel program growth, global technical support,
and post-sale services delivery. Since 2008, she has been driving
customer success globally across a complex portfolio of enterprise
software solutions.

"Alfresco is a world-class innovator under the direction of visionary
leadership who strive to deliver an unrivaled experience to customers
and partners," said Guntrum. "I am excited about contributing to the
next stage of Alfresco's evolution with this team. We have
tremendous opportunities ahead to deliver advanced process, content and
governance solutions to our customers, and my goal is to become their
most trusted advisor, with insights and services that enable them to
transform their businesses."

Prior to joining Alfresco, Guntrum served as both vice president of
customer success and vice president of global partnerships at SDL, where
she created new customer success practices and expanded operations into
emerging APAC markets. Earlier in her career as vice president of
customer experience at Teradata and vice president of customer services
at Aprimo, where she evolved processes, teams and premium services
offerings to improve the customer journey and overall customer value.
Guntrum also served as a key strategic leader in various acquisitions
and mergers.

About Alfresco

Alfresco Software, Inc. ("Alfresco") is an enterprise open source
software company focused on advancing the flow of digital business. The
company provides a better, more effortless way for people to work,
making sure they have the information they need, exactly when they need
it most. The Alfresco Digital Business Platform is used to digitize
processes, manage content and securely govern information. Alfresco
helps over 1,300 industry-leading organizations, including Cisco, Bank
of NY Mellon, Capital One, US Department of Navy, the Joint Chiefs of
Staff, and NASA, be more responsive and competitive. Founded in 2005,
Alfresco has its U.S. headquarters in San Mateo, California, and
European headquarters in Maidenhead, UK. For more information on
Alfresco, please visit

View Comments and Join the Discussion!