Market Overview

Public Consulting Group Presents at HCBS Conference on Using Data Analytics, Best Practices to Reduce Client Abuse/Neglect


Better use of data analytics and "best practices frameworks" can address
what a government inspector general recently called "a systemic problem"
of abuse and neglect of elderly and disabled people in home and
community based services (HCBS), new research by Public
Consulting Group
(PCG) finds.

PCG Senior Analyst Jamin Barber will be presenting findings and
recommendations on this theme Tuesday afternoon at this week's national HCBS
, sponsored by the National
Association of States United for Aging and Disabilities
the Baltimore Marriott Waterfront.

A January report by the Department of Health and Human Services Office
of the Inspector General found that "health and safety policies and
procedures were not being followed. Failure to comply with these
policies and procedures left group home beneficiaries at risk of serious
harm. These are not isolated incidents but a systemic problem – 49
States had media reports of health and safety problems in group homes."

Barber, who will be presenting alongside senior human services officials
from Alaska and the District of Columbia, said: "In some cases,
providers lack understanding about which incidents require investigation
and follow-up, and the timeframe for investigations and what constitutes
a thorough investigation. Incorporating federal regulatory guidance and
lessons from oversight actions, providers can use advanced data
collection and analytics to empower proactive oversight of critical
incidents and apply models of best practices related to critical
incident management in HCBS settings.''

"Critical incidents" that must be reported and investigated in HCBS
settings include serious injuries, unplanned hospitalizations,
near-drownings, missing persons, suicide attempts, and physical or
sexual assault.

The HCBS Conference, which continues through Thursday, includes federal,
state, and local policymakers and those who administer, manage, and
deliver waiver and other HCBS programs, including officials from the
Administration for Community Living, the Centers for Medicare & Medicaid
Services, the Health Resources and Services Administration, and
Substance Abuse and Mental Health Services Administration.

Mr. Barber's presentation, "Preventing Abuse and Neglect in HCBS Using
Data Analytics & Best Practice Frameworks," will be delivered Tuesday
afternoon, August 28, at 4:15 p.m.

About Public Consulting Group

Consulting Group, Inc.
(PCG) is a leading public sector management
consulting and operations improvement firm that partners with health,
education, and human services agencies to improve lives. Founded in 1986
and headquartered in Boston, Massachusetts, PCG has over 2,000
professionals in more than 50 offices around the US, in Canada and in
Europe. PCG's Health practice offers in-depth programmatic knowledge and
regulatory expertise to help state and municipal health agencies respond
to regulatory change, improve access to health care, maximize program
revenue, improve business processes, and achieve regulatory compliance.
Using industry best practices, PCG's Health team helps organizations
deliver quality services with constrained resources to promote improved
client outcomes. To learn more, visit

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