Market Overview

ServiceNow Named a Leader in Gartner Magic Quadrant IT Service Management Tools for Fifth Straight Year


ServiceNow® (NYSE:NOW), Forbes' No. 1 World's Most Innovative Company,
today announced that Gartner, Inc. has named the company a Leader in the
Magic Quadrant IT Service Management Tools for the fifth consecutive
year, citing ServiceNow's completeness of vision and ability to execute.

"ServiceNow is transforming the way work gets done. With an innovative
cloud-based ITSM solution, supported by the Now Platform, we're helping
customers deliver better employee experiences and stronger business
outcomes," said Farrell Hough, general manager, ITSM, ITBM and ITAM
products, ServiceNow. "We feel that our Leader position in the Gartner
Magic Quadrant recognizes our ongoing innovations and our commitment to
enabling employee experiences that drive customer success."

With ServiceNow
IT Service Management
(ITSM), customers can achieve end-to-end
transformation of IT services and infrastructure through a single,
cloud-based platform. ServiceNow ITSM enables companies to consolidate
fragmented tools and legacy systems while automating service management
processes. With ServiceNow ITSM, customers can:

  • Make smarter decisions – leverage the power of machine learning
    in Agent
    to automate manual tasks and drive up employee and
    agent productivity.
  • Get fast results – rapidly consolidate IT services with a
    single system of action in the ServiceNow
    Nonstop Cloud
  • Remove chaos and gain control – gain control of your IT
    services fast with easy-to-deploy management solutions that grow with
    your business.
  • Use real-time analytics for full visibility – built-in
    dashboards and analytics provide real-time, actionable information and
    KPIs to IT agents, managers and executives.
  • Align IT services with the business – deliver a superior user
    experience and increase productivity with a consumer-like,
    mobile-ready service portal that simplifies requests and automates

A complimentary copy of the complete report is available here.

Tweet this: News:Gartner names ServiceNow a leader in the 2018
#MagicQuadrant for IT Service Management Tools. Get the report:

A Gartner Magic Quadrant is a culmination of research in a specific
market, giving you a wide-angle view of the relative positions of the
market's competitors. By applying a graphical treatment and a uniform
set of evaluation criteria, a Magic Quadrant helps you quickly ascertain
how well technology providers are executing their stated visions and how
well they are performing against Gartner's market view. *

*Gartner Research Methodologies,

Source: Gartner, Inc., Magic Quadrant for IT Service Management
Tools, Kenneth Gonzalez, Rich Doheny, Chris Matchett, August 16, 2018
ID: G00340718

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.

About ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff
done at work can be easy, and getting complex multi-step tasks completed
can be painless. Our applications automate, predict, digitize and
optimize business processes and tasks, across IT, customer service,
security operations and HR service delivery, creating a better
experience for your employees and customers while transforming your
enterprise. ServiceNow (NYSE:NOW) is how work gets done. For more
information, visit:

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