Market Overview

Lacuna Health Announces the Expansion of Innovative Post-Acute Management Solutions for Hospitals and Other Providers


Nurse-led Engagement Solutions Help Improve Providers' Core
Performance and Patient Outcomes through Effective Management of Care
Transitions, Placement Options and Post-Discharge Care

Lacuna Health, a wholly-owned subsidiary of Kindred Healthcare, LLC
("Kindred"), today announced that it is expanding its partnerships with
hospitals, health systems and other providers to support patients'
transitions from hospital to home and to bridge gaps across the care

Lacuna Health is the evolution of Kindred's Contact Center, a toll-free,
24/7, registered nurse ("RN") staffed resource created in 2014 to serve
Kindred patients and their families seeking ongoing support and
assistance navigating the healthcare system. It has been very successful
in improving the core performance of Kindred's operations and has also
reduced hospital readmissions by addressing patient needs after hospital

Lacuna Health's branded and white-labeled care engagement services
address the gaps in care that many patients face, offering
clinically-tailored patient engagement services, physician support and
patient discharge planning and placement services. The nurse-led
engagement creates positive and personal experiences for patients and
enables coordinated, integrated care across the continuum of care.
Lacuna Health's four product categories include:

  • Nurse Hotline Services, which provides RN-led inbound/outbound
    support to identify patients and caregivers with clinical needs as
    part of broader consumer-focused marketing efforts.
  • Clinical AfterCare Services, which provides RN-led
    telephonic patient engagement to identify and manage clinical gaps as
    patients transition from a site, setting or service.
  • Physician Practice Support, which offers RN-led clinical
    resources to support physicians.
  • Hospital Placement Solutions, which deploys RN-led discharge
    planning support to help reduce avoidable days, create staffing
    efficiencies and improve patient outcomes.

Lacuna Health is now delivering improved quality outcomes and customer
experiences to more than 500,000 patients and caregivers annually, and
has formed new relationships with hospitals, health systems, physician
groups, Accountable Care Organizations ("ACOs"), skilled nursing
facilities, assisted living companies and others, including home health

"By offering Lacuna Health's proven solutions to a broad range of
partners, we see an incredible opportunity to better serve and support
patients across the care continuum, especially in evolving value-based
systems," stated Benjamin A. Breier, Kindred's President and Chief
Executive Officer. "The care engagement services Lacuna developed and
honed over the years for Kindred's patients are now being deployed with
non-Kindred partners across the acute and post-acute continuum. The
registered nurses at the center of Lacuna Health operations have proven
their ability to improve patient experiences and drive outcomes, and the
company is now positioned to become a valuable partner in the healthcare
continuum as a leading population health manager."

Dr. Brian Holzer, Chief Executive Officer of Lacuna Health, commented,
"Our RN-led model and partnership strategy is poised to redefine care
engagement models and drive enormous value for our customers and
partners. We look forward to becoming the trusted care engagement
partner for leading healthcare entities across the country."

To learn more about Lacuna Health, visit

About Kindred Healthcare

Kindred Healthcare, LLC is a healthcare services company based in
Louisville, Kentucky with annual revenues of approximately $3.4 billion(1).
At June 30, 2018, Kindred through its subsidiaries had approximately
38,200 employees providing healthcare services in 1,795 locations in 45
states, including 75 long-term acute care hospitals, 21 inpatient
rehabilitation hospitals (22 as of July 12, 2018), 12 sub-acute units,
98 inpatient rehabilitation units (hospital-based) and contract
rehabilitation service businesses which served 1,589 non-affiliated
sites of service. Ranked as one of Fortune magazine's Most Admired
Healthcare Companies for nine years, Kindred's mission is to promote
healing, provide hope, preserve dignity and produce value for each
patient, resident, family member, customer and employee we serve. For
more information, go to
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(1) Revenues for the last twelve months ended June 30, 2018.

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