Market Overview

ServiceNow and Box Power the Future of Work for the Enterprise


New integration provides access across platforms for an enhanced
collaboration and employee experience

(NYSE:NOW) and Box,
(NYSE:BOX), two industry-leading cloud services companies that
drive digital transformation for enterprises across industries,
announced they are integrating their platforms to provide customers with
an enhanced collaboration and content management experience for their
most important business processes. The two companies
are boosting productivity for workers, making it easier to securely
collaborate on their most important content and make work, work better
for people. The new capabilities give employees direct access to
important documents and folders stored and managed in Box's cloud
content management platform, directly from the Now
®, which helps companies deliver great employee experiences
through the easy management of business processes across the enterprise,
including IT,
and security.

This press release features multimedia. View the full release here:

"Today's employees expect great digital experiences, at home and at
work. That means it's more important than ever for companies competing
in the war for talent to embrace technology that makes the employee
experience simpler, faster, better," said CJ Desai, chief product
officer at ServiceNow. "The integration of Box with our cross-company
workflow platform gives employees what they need, where and when they
need it and is an important step in our mission to make the world of
work, work better for people."

"Digital businesses of the future will be driven by best-of-breed
applications connecting to each other and ensuring that people can
collaborate on content wherever they work," said Jeetu Patel, chief
product officer at Box. "With today's announcement, teams will be able
to create new users and groups, as well as securely access, preview and
share files right within the Now Platform. We are excited to be working
with ServiceNow to make collaboration on enterprises' most critical
content seamless, simple and secure."

Powering Digital Business with ServiceNow and Box

ServiceNow developed the Box integration with ServiceNow's
, which enables anyone to automate complex processes
with codeless workflows in an intuitive, natural language user
interface. The integration will allow companies and their employees to:

  • Increase productivity – Workers will have faster, more flexible
    access to Box content from within the Now Platform by leveraging
    common Box actions like the ability to provision users, search for
    files, create groups, share content and create collaboration folders
    to associate with cases being worked on. In addition, users can now
    preview their files – including PDFs, images and text files – without
    ever having to leave the Now Platform.
  • Streamline onboarding of employees – Through ServiceNow
    Enterprise Onboarding and Transitions
    , companies can provision a
    new Box account on day one so employees have early access to all the
    applications and tools needed to be successful. Companies can also
    easily manage an employee's account when there is a role change while
    maintaining the security and governance capabilities of files stored
    in Box.
  • Customize at scale – Companies can easily and quickly build
    their own workflows to meet their business needs and customize the Box
    integration with ServiceNow
    Flow Designer
    and ServiceNow IntegrationHub.

The integration is scheduled to be available on the ServiceNow
this year.

Driving Seamless Collaboration in the Enterprise

As part of the ongoing relationship between Box and ServiceNow, Box has
committed to building a set of native integrations with ServiceNow
solutions like ServiceNow
IT Service Management
, ServiceNow
HR Service Delivery
, among others. The integrations, which are
expected to be available in the ServiceNow Store early next year, will
provide customers with easy-to-use content management solutions for
their most common business processes, including the ability to:

  • Securely access Box content directly from within ServiceNow records,
    enhancing users' overall content experience by enabling them to
    preview, share and manage folders and over 140 different file types.
    For example, customer service representatives will be able to upload
    files related to an issue into a Box folder that is linked to the case
    record in ServiceNow.
  • Automatically link specific Box folders to ServiceNow records,
    providing IT service representatives with quick and easy access to the
    content they need when and where they need it, streamlining popular
    workflows within ServiceNow.
  • Save files directly to Box from the Now Platform, ensuring that
    enterprises' most valuable content is protected by Box's leading
    security and governance capabilities, including Box Governance,
    KeySafe and Box Zones. For example, when new employee forms are
    submitted through ServiceNow HR Service Delivery, the files will
    maintain adherence to the highest security and compliance standards.

For more information on ServiceNow and Box integrations, check out the
Box Blog here
and ServiceNow Blog here.

Experience the Future of Work with Box and ServiceNow at BoxWorks 2018

Join us at BoxWorks 2018, Box's annual user conference happening August
29-30th at Moscone Center in San Francisco where CJ Desai, ServiceNow
chief product officer, will be joining Jeetu Patel, Box chief product
officer during the main stage keynote on August 29 to discuss the new
integration as well as what you can expect from the two companies going
forward. To hear more about how ServiceNow and Box are working together
to power digital business processes in the enterprise, register here:

About ServiceNow

ServiceNow (NYSE:NOW) makes work, work better for people. Our
cloud-based platform and solutions deliver digital experiences that help
people do their best work. For more information, visit:

© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, Now, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc., in the United States and/or other
countries. Other company names, product names, and logos may be
trademarks of the respective companies with which they are associated.

About Box, Inc.

Box (NYSE:BOX) is the cloud content management company that empowers
enterprises to revolutionize how they work by securely connecting their
people, information and applications. Founded in 2005, Box powers more
than 85,000 businesses globally and 69 percent of the Fortune 500,
including AstraZeneca, General Electric, P&G, and The GAP. Box is
headquartered in Redwood City, CA, with offices across the United
States, Europe and Asia. To learn more about Box, visit

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