Market Overview

Unprecedented Service Provider Adoption of ADTRAN Mosaic™ Software Applications


Mosaic Subscriber Experience Suite enables open ecosystems, optimizes
existing networks and generates immediate revenue streams

, (NASDAQ:ADTN), the leading provider of next-generation open
networking solutions, today announced at its 2018 ADTRAN CONNECT Press &
Analyst Event overwhelming support and adoption of Mosaic
Subscriber Experience Suite
solutions since the first quarter launch
of the software applications.

Mosaic Subscriber Experience tools support a user-driven service model
using microservices with open APIs and operational logic to provide
advanced analytics, software-centric operations and virtualized service

Mosaic Subscriber Experience applications are now being trialed or
deployed by over 50 service providers in North America. ADTRAN customers
report immediate benefits of Mosaic applications that integrate easily
with devices already deployed in networks—whether ADTRAN, third-party or
even competitor products—addressing the need to advance operational
improvements and customer experience across the entire network rather
than only on individual devices.

The Mosaic Subscriber Experience Suite software applications includes
the following tools that are available today for deployment:

Mosaic Device Manager – streamlines the subscriber experience
through a device management tool that empowers service providers to
monitor and maintain in-home customer devices and Wi-Fi networks
remotely. Key benefits: Reduces truck rolls by 50%, device swaps by
10%, CSR talk time by 30% and increases customer stickiness by 20%.

Whole Home Mesh Wi-Fi – provides ubiquitous coverage, automated
Wi-Fi performance enhancements and improved security. Key benefits:
Enterprise-class Wi-Fi performance, optimized for multi-user homes via
Multi-User Multi-Input Multi-Output (MU-MIMO), self-forming and
self-healing mesh Wi-Fi network that blankets the entire home.

Subscriber Insight
– personalizes the subscriber experience
through a network intelligence tool that improves business operations,
drives new service adoption and increases customer loyalty. Key
benefits: Provides data analytics insight to monitor the subscriber
experience in suffer reports, KPI insights to restructure speed packages
and revenue leakage reports to recover incremental revenue per
mis-provisioned subscriber.

– orchestrates one-click broadband service activation
increasing revenue velocity, improving customer satisfaction and
lowering the cost of subscriber adds. Key Benefits: Saves $1m per 10k
subscribers in quicker installations.

All components operate in an open architecture that supports ADTRAN and
third-party devices across both SD-Access
and traditional broadband. These game-changing enhancements to the
award-winning Mosaic
Cloud Platform
reinforce ADTRAN's position as the industry's
leader in SD-Access.

ADTRAN believes in partnering with service providers and the vendor
community to build an open—and secure—ecosystem of solutions to help
service providers build their best network regardless of access
technology. Mosaic is the fabric of this ecosystem that is helping to
move the industry forward. Since launching these products over the past
few months, ADTRAN is seeing success in competing head-to-head with
products that operate in a closed system and winning business with
Mosaic software applications because they integrate so easily into
multi-vendor environments.

"Our approach is different than our competitors'—one we truly believe is
the best way to connect the world. This started several years ago for us
and we are now excited to see the overwhelming customer response and
adoption of the Mosaic applications demonstrating that our customers are
also aligned with this vision," Mosaic Subscriber Experience Suite
Portfolio Director Jeremy Harris said. "We look forward to progressively
innovating the Mosaic Subscriber Experience suite of applications to
enable service providers to better manage their business and service
their customers."


ADTRAN, Inc. is the leading global provider of networking and
communications equipment. ADTRAN's products enable voice, data, video
and internet communications across a variety of network infrastructures.
ADTRAN solutions are currently in use by service providers, private
enterprises, government organizations and millions of individual users
worldwide. For more information, please visit,
and Twitter.

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