Market Overview

Helpshift's Linda Crawford Named a Top 50 SaaS CEO of 2018


the company revolutionizing the customer service industry through its
AI-powered conversational messaging platform, today announced that its
Chief Executive Officer Linda Crawford has been included in The SaaS
Report (TSR) list of the Top
50 SaaS CEOs of 2018

CEOs were selected for the Top 50 largely based on detailed reviews TSR
received from employees and industry colleagues. TSR received nearly
5,000 nominations on behalf of hundreds of CEOs, who were assessed
across a number of key areas including integrity, intelligence, energy,
company culture, and company growth.

"It's an honor to be included in this list alongside so many of the
country's best and brightest CEOs," said Crawford. "I've worked in SaaS
for much of my career, and it's so refreshing to be part of such an
innovative brand today that is elevating the customer service experience
for consumers and support teams alike. It's gratifying to have my role
in Helpshift's success acknowledged by my peers and colleagues."

Crawford took the helm at Helpshift in September 2017. Within her first
few months at the company, Crawford oversaw the launch of one of
Helpshift's most prominent products: bot-based web chat. She started
growing both the customer base and the management team immediately with
the addition of four new executives: a Chief Marketing Officer, VP of
Business Development, VP of Sales and VP of Customer Success. Early in
2018, Helpshift launched SensAI, the first AI technology designed
specifically for customer service. With SensAI's turnkey artificial
intelligence and bots, companies are able to offer instant responses and
efficient solutions to customer issues. Within 120 days of launch, 15
percent of Helpshift's enterprise customers were already using SensAI.

Last month, Helpshift relocated to a new headquarters in San Francisco's
financial district — twice the size of the former location. The move was
made to accommodate the rapid growth fostered under Crawford's
stewardship and to make room for a bevy of new hires currently in the

Before joining Helpshift, Crawford held several executive positions at
Salesforce, most recently Executive Vice President and General Manager
of Sales Cloud. Prior to Salesforce, Crawford held executive positions
at Siebel Systems and served on the board of directors at Demandware.
Crawford is passionate about supporting and mentoring women in the
technology industry; as CEO of Helpshift, she strives to make diversity
a top priority at the company and aims to influence other executives to
do their part.

About Helpshift

Helpshift bridges the disconnect between conventional customer service
channels — like email and phone support — and a growing consumer base
that does more on mobile phones and has a strong preference for
messaging as their primary mode of communication. Through Helpshift's
AI-powered support platform, companies can resolve issues more
efficiently, boosting customer satisfaction in the process. Companies
such as Xfinity Home, Microsoft, Supercell, Vivino, Zynga and hundreds
of other leading brands use the Helpshift platform to provide
messaging-first customer support. Helpshift is installed on two billion
devices worldwide and serves more than 820 million active consumers
monthly. To learn more about Helpshift, visit
and follow @helpshift on Twitter.

View Comments and Join the Discussion!