Market Overview

Nearly Half of Businesses Have Suffered an Unrecoverable Data Event in the Last Three Years, Finds New Ground-Breaking Analyst Study


Research highlights gap between companies' aspirations to modernize and
a lack of maturity regarding the resilience of IT systems

an industry leader for IT resilience, today announced the full findings
of the IDC White Paper, sponsored by Zerto, State
of IT Resilience
. The study revealed that over 90% of
respondents do not consider their organization to be IT resilient and
nearly half have suffered an unrecoverable data event in the last three

While the majority of businesses surveyed have a cloud, digital
transformation or modernization project already planned for the next two
years, these same businesses rate themselves as immature on resilience
objectives. This gap highlights the current demands on IT teams who are
being tasked with cloud and modernization projects even as they struggle
to keep pace with basic protection and recovery. Additionally, 77% of
those surveyed have suffered organizational impact from a tech-related
business disruption in the past two years. The survey results validate
that only with resilient operations can businesses mitigate the risk of
downtime and focus on projects that drive transformation.

Key findings from the research include:

Significant gaps revealed between desired and existing state of

Ninety percent of organizations think data protection is important or
critical for digital and/or IT transformation projects, yet the
technological provisions are not in place to provide this level of data
protection assurance.

  • Only 7% rate themselves as mature for business resilience.
  • Nearly half – 49% – have suffered an unrecoverable data event in the
    last three years.

Ensuring that the entire IT infrastructure is resilient will be critical
for business success and for completion of transformation, modernization
and cloud projects.

Businesses are putting themselves at risk

For organizations that experienced technology-related disruptions in the
last two years, the consequences were significant.

  • Ninety-three percent have experienced a technology-related business
    disruption in the past two years.
    • Of these disruptions, 77% suffered some organizational impact.
  • Seventy-nine percent lost money either directly or through paying for
    additional recovery expertise.
  • Twenty percent permanently lost customers as a result of the

This risk is only going to become larger as disasters encompass broader
categories of disruption, including malicious attacks.

  • Seventy-seven percent have experienced a malicious attack in the past
    12 months.
    • Of this group, 89% have succumbed to an attack with 39% having
      suffered five or more data corrupting events.

IT resilience spending and training will increase

IT resilience needs to be a key strategic priority for any
forward-thinking organization, and data protection needs to be top of
mind for organizations in this resilience effort.

  • More than 55% of businesses expect the complexity of data protection
    to increase, and having multiple tools only enhances this complexity.
  • To meet this growing complexity, 85% plan to hire and/or train more
    staff, and 94% expect to spend more on IT resilience in the next 24
  • Cloud was also highlighted as an essential part of IT resilience, as
    cloud-based data protection was the highest-rated IT initiative over
    the next 12 months.

For more insights from the IDC White Paper State of IT Resilience
study read the full paper here.

Supporting Quotes

"The study revealed much lower levels of IT and business resilience than
anticipated. Across the industry, we are seeing the approach to data
protection evolving from individual backup, disaster recovery and
mobility solutions into a more unified approach, to ensure data is
protected comprehensively, anywhere, at all times. In the multi-cloud
era, this combined approach will be integral to raising the maturity of
resilience technology in businesses, and protecting organizations from
the many significant risks of disruption."
--Phil Goodwin,
Research Director, IDC

"From this research, it's clear – and concerning – that many
organizations do not have the right technology to protect themselves in
the evolving current digital era. The rapidly growing data protection
concerns, as well as succeeding as an always-on business, are two
factors that are driving a new approach to IT and business resilience.
From my experience, simply buying another product to fix the issue only
creates more problems and still leaves the business vulnerable to
technology disruptions and malicious attacks in the near future. As a
CIO myself, I advise IT teams to focus on simplifying their technology
portfolio, searching out converged solutions that can manage their
entire IT resilience operation – cloud mobility, backup and disaster
recovery – from a single viewpoint."
--Avi Raichel, CIO, Zerto


IDC Research surveyed 500 senior-level IT and business managers
representing over 10 unique industries and companies of all sizes and
geographies about the challenges to achieve IT resiliency and its
importance to digital transformation.

About Zerto

Zerto helps customers accelerate IT transformation by eliminating the
risk and complexity of modernization and cloud adoption. By
replacing multiple legacy solutions with a single IT Resilience
Platform, Zerto is changing the way disaster recovery, data protection
and cloud are managed. With enterprise scale, Zerto's software
platform delivers continuous availability for an always-on customer
experience while simplifying workload mobility to protect, recover and
move applications freely across hybrid and multi-clouds. Zerto
is trusted by over 6,000 customers globally and is powering resiliency
offerings for Microsoft Azure, IBM Cloud, AWS, Sungard AS and more than
350 cloud services providers. Learn more at

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