Market Overview

EasyVista Recognized in Gartner Magic Quadrant for IT Service Management Tools for Seventh Consecutive Year


EasyVista continues to improve ability to execute and its
completeness of vision in 2018

Inc., a leading provider of service management for IT organizations,
today announced it was included in the 2018 Gartner Magic Quadrant for
IT Service Management (ITSM) Tools. EasyVista was selected as one of
nine companies to be included in the Magic Quadrant, representing a
select group of companies offering ITSM platforms that meet enterprise

"Enhanced offerings and ongoing investment in innovation contributed to
being recognized in the Gartner Magic Quadrant for ITSM Tools," said
EasyVista CMO John Prestridge. "Our vision to ignite digital
transformation and drive best-in-class employee experiences set us apart
in the ITSM industry, and we are very proud to be recognized for the
seventh straight year in the report."

EasyVista is recognized in the Gartner report for:

  • The acquisition of Knowesia, which has positioned the company well for
    future digital workplace and virtual agent capabilities by providing
    it with an established knowledge management tool
  • More than doubling the number of out-of-the-box ITOM integrations in
    2017 to better address the needs of upper-intermediate to advanced
    maturity I&O customers
  • Its EV Service Manager platform, which can run on-premises and via
    SaaS, making the installed customer base uncommonly well-balanced
    across both modes

"The acquisition of Knowesia last year and the integration of EV Self
Help into our ITSM platform provides our customers with a unique
opportunity to drive down costs and provide an engaging employee
self-service experience," added Prestridge. "Augmenting the employee
experience with easy access to knowledge flows that guide staff through
task-specific requests, from fulfilling service requests to answering
questions, can eliminate up to 30 percent of service desk calls."

To download the full 2018 Gartner Magic Quadrant for ITSM Tools report,
visit here.

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About EasyVista

EasyVista simplifies IT Service Management by making it easy to deliver
and easy to use for today's enterprise. The EasyVista IT service
management platform was created to help companies automate and
personalize service delivery to improve IT efficiency and increase staff
productivity. Today, EasyVista helps 1,200+ enterprises around the world
radically improve service user experience, dramatically simplify and
accelerate service creation, and reduce the total cost of IT service
delivery. EasyVista serves companies across a variety of industries,
including financial services, healthcare, higher education, technology,
public sector, retail, manufacturing and more. Headquartered in New York
and Paris, EasyVista is a rapidly growing global software company.

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