Market Overview

Schwab Advisor Services™ Recognizes Three Firms for Operational Excellence in Digital Tool Adoption and Operating Discipline


Advisors report continued progress in integrating technology
solutions at regional SOLUTIONS
® workshops

Advisors are realizing the benefits of technology and workflows within
their firms according to a survey of approximately 2,000 attendees at
Schwab Advisor Services' annual SOLUTIONS® events. Through
these one-day workshops across the country, advisors learn how to
enhance the client experience through technology use and operational
efficiency and hear about Schwab's new digital tools that are designed
to support them and their clients.

According to the survey respondents, automation is delivering important
benefits, among them the increased ability to deliver responsive, timely
client service (69%) and minimizing errors and improving consistency

Further, one in three advisors (34%) has standardized workflows and uses
them efficiently and effectively. An additional 39% of advisors have
implemented workflows but still need to consistently use or update them.
That said, the majority (93%) report that having workflows has increased
efficiencies within their firms.

"Technology is a driving force behind the sustainable growth of the
independent advice industry. We are seeing independent firms realize the
benefits technology can offer as they make strategic investments and
thoughtfully implement the wide array of solutions available to them,"
said Andrew Salesky, senior vice president and head of digital advisor
solutions, Charles Schwab.

Advisors have made significant progress in technology integration.
Ninety-two percent of advisors say that integration is important, and
82% say they have made advances with integration to varying degrees: 21%
report that they have made some inroads, but most systems are not
integrated yet; 61% have made a lot of progress, but still have more to
do; and 5% report that their systems are fully integrated.

Workflows, along with technology integration, digitization, and
automation help advisory firms increase firm productivity and
efficiency, enhance and modernize their client experience, and shield
employees and clients from fraud. To recognize independent advisory
firms that exemplify industry best practice in all of these areas,
Schwab created the Operational Excellence Award.

This year's winning firms were recognized onstage at SOLUTIONS in three

Award Winner       City
Wooster Corthell Wealth Management       Boston
JMG Financial Group, Ltd. Chicago
Dowling & Yahnke       Newport Beach

Schwab will make a donation to the Foundation for Financial Planning in
each winning firm's name.

"We are thrilled to recognize these three firms for their savvy use of
digital tools to evolve their business models and meet client
expectations while growing their firms," said Jalina Kerr, senior vice
president, integrated solutions, Schwab Advisor Services. "Integration
and automation allow advisors to streamline routine tasks, minimize
errors, and spend more time focusing on what matters most: counseling
their clients. Our Operational Excellence Award winners demonstrate how
best practices in these areas benefit clients and the firm itself. We
are committed to helping all of our clients realize the benefits of
technology adoption."

For more SOLUTIONS survey data, follow @Schwab4RIAs.

About Charles Schwab

At Charles Schwab we believe in the power of investing to help
individuals create a better tomorrow. We have a history of challenging
the status quo in our industry, innovating in ways that benefit
investors and the advisors and employers who serve them, and championing
our clients' goals with passion and integrity. More information is
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Through its operating subsidiaries, The Charles Schwab Corporation
(NYSE:SCHW) provides a full range of securities brokerage, banking,
money management and financial advisory services to individual investors
and independent investment advisors. Its broker-dealer subsidiary,
Charles Schwab & Co., Inc. (member SIPC,,
and affiliates offer a complete range of investment services and
products including an extensive selection of mutual funds; financial
planning and investment advice; retirement plan and equity compensation
plan services; compliance and trade monitoring solutions; referrals to
independent fee-based investment advisors; and custodial, operational
and trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles Schwab
Bank, Member FDIC and an Equal Housing Lender, provides deposit and
lending products. More information is available at and

Third-party firms and their employees are not affiliated with or an
employee of Schwab.

©2018 Charles Schwab & Co., Inc. ("Schwab") All rights reserved. Member SIPC.
Schwab Advisor Services™ serves independent investment advisors and
includes the custody, trading, and support of Schwab. Independent
investment advisors are not owned by, affiliated with, or supervised by

For informational purposes only.


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