Market Overview

Massachusetts General Physicians Organization and IKS Health Tackle the Critical Challenges Facing Physicians in Innovative Collaboration


Utilizing Clinical Protocols Developed by MGPO's World-Renowned
Physicians and Researchers, the Organizations will Jointly Create
Products and Services to Change the Face of Care Delivery

Recognizing the national epidemic of physician burnout and the burden of
technology, legislation, and reimbursement changes affecting the crucial
relationship between patients and providers, the Massachusetts General
Physicians Organization (MGPO) and IKS
are announcing a new collaboration to improve healthcare
delivery throughout the United States.

Together the organizations will focus on building innovative solutions
that address the needs of clinicians today. Key clinical leaders from
MGPO will identify common challenges negatively affecting ambulatory
care, and this team will collaborate with the leading physicians at IKS
who have clinical expertise and resources to develop and execute
physician enablement solutions.

The organizations' shared history has set the strong foundation for this
collaboration. In late 2015, MGPO was preparing to transfer to a new
electronic health record (EHR) system from their legacy platform.
Concerned about migrating patient data in an accurate and timely manner,
and the impact that a poor data transfer could have on patient safety
and physician satisfaction, MGPO approached IKS for assistance in
migrating data from the legacy EHR to the new system. This effort saved
MGPO more than 30,000 physician hours by having IKS review more than
300,000 patient records with an error rate of less than 0.5 percent. The
MGPO experienced no downtime during the migration. By contrast, another
organization in the region using its own physicians and nurses to
transfer patient data had decreased patient access for more than seven
months after the switch, affecting patients and physicians alike.

After the success of the medication transfer project, MGPO worked with
IKS for additional services to further reduce the administrative burden
on MGPO physicians and enhance patient care. Scribble, an asynchronous
virtual scribing service, uses virtual clinical talent to create
accurate, complete, and structured clinical notes enabling physicians to
focus on the patient during the exam and reducing the time required for
clinical documentation. MGPO and IKS have also collaborated to develop a
centralized prescription renewal service, under which all prescription
refills are handled by a remote team that follows safe and secure
clinical protocols developed by MGPO. In addition, MGPO and IKS work
together on coding and revenue cycle services.

Dr. Timothy Ferris, CEO of MGPO notes: "Addressing physician
administrative burden is one of the chief objectives of our
organization. Our goal has been to find ways to use technology to bring
tangible relief to our doctors. Our relationship with IKS aims to help
us achieve that goal."

"We consider ourselves honored and very fortunate to be in collaboration
with such an esteemed healthcare institution," says Sachin Gupta,
Founder and CEO of IKS Health. "IKS and the Massachusetts General
Physicians Organization are bonded by a common desire to innovate in a
focused, thoughtful way. This shared commitment creates a ripple effect.
When we provide better and safer care, address physician burnout, and
reduce burden, we exponentially change the lives of physicians and by
extension, healthcare in America for the better."

As the organizations continue to successfully change the way care is
delivered and received, the tools, practices, and insights will be
shared and available for health systems nationwide.

About IKS Health

IKS Health enables the enhanced delivery of exceptional health care
for today's practicing physician, medical groups and health systems.
Supporting health care providers through every function of the patient
visit, IKS is a go-to resource for organizations looking to effectively
scale, improve quality and achieve cost savings through integrated
technology and forward-thinking solutions. Founded in 2007, the
4,500-member strong workforce at IKS includes approximately 800
physicians, and manages more than $10 billion in revenue for more than
14,000 client physicians throughout the United States. IKS is
headquartered in New York and has offices in Los Angeles, Chicago,
Montgomery, Mumbai and Hyderabad, India

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