Market Overview

IoT Failures Plague 64% of Users Worldwide, as Cloud Complexity Surges


72% of consumers say it is likely software glitches in some IoT
applications will cause serious injuries

52% of consumers worldwide are now using Internet of Things (IoT)
devices, yet 64% of those have already encountered performance issues –
according to a global survey of 10,000 consumers, announced today by
software intelligence company, Dynatrace.
On average, consumers experience 1.5 digital performance problems every
day, and 62% of people fear the number of problems they encounter, and
the frequency, will increase due to the rise of IoT.

For organizations deploying IoT strategies, these results indicate a
critical need to master two things. Firstly, escalating IT complexity,
thanks to new cloud technologies, microservices and the pressure to
innovate faster. Secondly, the necessity to build out well-planned IoT
monitoring and performance strategies to ensure sound application
delivery and a great digital experience.

The Dynatrace "IoT Consumer Confidence Report: Challenges for Enterprise
Cloud Monitoring on the Horizon" can be downloaded here.

Dave Anderson, digital performance expert, elaborated on the report
findings and the challenges they pose to corporations, "The delivery
chain behind every connected device is extremely complex. Businesses are
already struggling with cloud complexity, but IoT magnifies this with
sensors, masses of new data and dynamic containerized workloads.

"Consumers are already reporting problems with everything from medical
applications, smart meters, car door locks and virtual personal
assistants, to smart thermostats and fridges. Their patience is at an
all-time low and they simply won't tolerate a poor experience. Yet, we
haven't even seen the era of IoT take off to its full potential – it's
just getting started. The imperative is on companies to find ways to
process, analyse and manage the IoT delivery chain holistically, and
with deep insight, so they know exactly what's happening and where
issues are arising in real time. This is not an easy task."

IoT on the road

The digital performance failures consumers are already experiencing with
everyday technology is potentially making them wary of other uses of
IoT. 85% of respondents said they are concerned that self-driving cars
will malfunction - leading to high speed collisions. Even more
concerning, 72% feel it is likely software glitches in self-driving cars
will cause serious injuries and fatalities. Furthermore, 84% of
consumers said they wouldn't use self-driving cars due to a fear of
software glitches.

"The reality is IoT glitches could be fatal. Consumers are
understandably concerned and that's why it will be important for the
industry to demonstrate it's taking a new, more robust approach to
ensure software doesn't compromise our safety," Mr. Anderson continued.

Aside from self-driving cars, 86% of consumers expressed concern that
digital locks will see them locked out of their vehicles, while 67%
predict serious issues on the roads due to performance problems with
smart city traffic lights.

IoT in Healthcare

Concerns around IoT performance were also underlined when consumers were
asked about healthcare, another area where software issues are a massive
concern. 62% of consumers stated they would not trust IoT devices to
administer medication; this sentiment is strongest in the 55+ age range,
with 74% expressing distrust.

There were also specific concerns about the use of IoT devices to
monitor vital signs, such as heart rate and blood pressure. 85% of
consumers expressed concern that performance problems with these types
of IoT devices could compromise clinical data.

IoT in the Home

As well as the automotive and healthcare industry, the home is also set
to be transformed by the IoT. Smart locks are used for security, while
other IoT devices control thermostats, lighting, and cameras. However,
the research revealed 83% of consumers are concerned about losing
control of their smart home due to digital performance problems. More
specifically, the survey showed:

  • 73% of consumers fear being locked in or out of the smart home due to
    bugs in smart home technology
  • 68% of consumers are worried they won't be able to control the
    temperature in the smart home due to malfunctions in smart home
  • 64% of consumers fear not being able to control lights in the smart
    home due to glitches in smart home technology
  • 81% of consumers are concerned that technology or software problems
    with smart meters will lead to them being overcharged for gas,
    electricity, and water.

Mr Anderson concluded, "The old ways of managing IT and software simply
don't work against this extremely convoluted IT environment. IoT creates
many blind spots and an additional layer of complexity. That's why the
early, successful IoT adopters take the view that AI is the answer; to
make sense of the complexity, map the IT environment end-to-end, pick up
problems immediately and with precision, and offer up answers for fast
resolution. That's the only way to master the IoT era, which is already
upon us. Consumers want perfect IoT experiences. Become masters of this
new IT universe or you'll miss out on the opportunity IoT presents."

the "IoT Consumer Confidence Report: Challenges for
Enterprise Cloud Monitoring on the Horizon", please visit:

This report, commissioned by Dynatrace, is based on an online survey
conducted by Opinium Research, of 10,002 respondents with 2,000 in the
UK, 2,000 in the USA, and 1,000 respondents in France, Germany,
Australia, Brazil, Singapore, and China respectively. The survey
includes responses from 4,796 male and 5,206 female adults grouped by
age (18-34, 35-54 and 55+).

About Dynatrace

makes it easy and simple to monitor and run the most complex,
hyper-scale multi-cloud ecosystems. Purpose built for today's
enterprises, Dynatrace is an AI-powered, full stack and completely
automated monitoring solution that provides deep insight (answers, not
data) into every user, every transaction, across every application.
That's why many of the world's leading brands, including 72 of the
Fortune 100, trust Dynatrace to optimize customer experiences, innovate
faster and modernize IT operations with absolute confidence.

Curious to see how you can simply your enterprise cloud? Let us show
you. Visit our trial
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