Market Overview

Avtex Broadens Scope and Functionality with Acquisition of Adapt Telephony Services


Avtex and Adapt positioned to drive continued innovation and deliver
more impactful solutions and services to clients

Avtex, an end-to-end Customer Experience (CX) consulting firm, announced
today its acquisition of Adapt Telephony Services, LLC, a contact center
solutions provider based in the Chicago area.

As a long-term partner of Genesys®, the global leader in
omnichannel customer experience and contact center solutions, Adapt has
spent more than 20 years implementing and integrating Genesys®
solutions for clients in a wide range of industries, most notably
financial services.

"This is an outstanding moment for all of us here at Avtex, as we are
committed to offering unparalleled end-to-end CX technology solutions,"
said George Demou, Avtex President & CEO. "Adding a well-established,
highly respected organization like Adapt to the Avtex umbrella is a big
step forward in that mission. The knowledge and expertise that Adapt
brings will help advance our service offerings and deepen our
long-standing partnership with Genesys®."

The Adapt acquisition enables Avtex to strengthen its national presence
and vision around the Genesys® CX platform, which has many
professionals in the industry thrilled for the future, most notably

"Avtex is a proven CX leader, particularly in the contact center space,
and has been a valued part of the Genesys® ecosystem since
1997," said Tom Eggemier, Genesys President. "Adapt, like Avtex, was one
of our earliest partners and has shown tremendous success over the
years. We're delighted to have these two powerhouse partners come
together to help us fulfill our vision. "

Current and future clients of both Avtex and Adapt will benefit from the
move. The acquisition combines two complementary teams into a single,
focused unit, with the unified mission of delivering leading contact
center and CX solutions.

"I am excited that Adapt will be joining forces with Avtex to form one
of the most significant CX organizations in the United States," said
Brian Holdampf, Adapt Chief Executive Officer. "With the resources
provided by joining Avtex, Adapt's Smart Suite of Applications will
broaden in both scope and functionality. Additionally, by joining Avtex,
Adapt will be able to offer our clients and a wide array of support and
technologies that were previously unavailable to us."

About Avtex
Avtex is a full-service Customer Experience (CX)
consultant firm focused on helping organizations build trust with their
customers. Avtex guides organizations through the process of creating or
improving CX strategies, platforms and policies, and offers a wide range
of services to support CX, including CX Consulting, Technology
Optimization, Technology Innovation and Systems Management. Avtex is
recognized as a top Microsoft and Genesys® Gold Partner,
these partnerships help provide a wide range of technology solutions,
including Contact Center, Customer Intelligence, Business Productivity,
App Development and more. Visit for
more information.

About Adapt
Founded in 1997, Adapt was established with the
goal of unifying traditional telephony with omni-channel communications
for contact center clients. Adapt's longstanding partnership with Genesys®
has enabled them to be an innovation leader in the market. As a Gold
Partner with Genesys, Adapt was named Genesys' top partner for North
America in 2017. Adapt has a long history of leveraging the Genesys
platforms for its credit unions and financial institution clients and
developed its Smart Suite of applications to enhance the customer
experience across all communication channels, in addition to
applications related to fraud prevention. Adapt is headquartered in the
Chicago area and employs more than 150 contact center experts.

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