Market Overview

Customer Self-Service Software: $13 Billion Global Market Analysis & Forecast 2018-2023 -


The "Global
Customer Self-Service Software Market - Growth, Trend and Forecasts
(2018 - 2023)"
report has been added to's

The Customer Self-Service Software Market has been valued at USD 5.09
billion in 2017 and is expected to grow at a CAGR of 16.7% during the
forecast period (2018-2023), to reach USD 13 billion by 2023.

As the customers expect faster services and access through multiple
channels like the Internet and mobile phones, many companies have
adopted self-service portals as a means to deliver instant information
to users on multiple channels. This information is made available to the
customer on mobiles, personal digital assistants, laptops and other
mediums. Thus, improving services means enhanced customer acquisition
and retention.

While the customer servicing involves queuing and routing technologies,
customer relationship management (CRM) technologies, and workforce
optimization technologies, the market for these services are mature,
leading to vendors within each category looking to offer end-to-end
solutions from each of these three software categories.

Key Highlights

  • Cloud Based Deployment to Hold a Major Share of the Customer
    Self-Service Software Market
  • Solutions to Hold the Major Share of the Customer Self-Service
    Software Market

Notable Developments in the Market

  • Salesforce acquired MuleSoft, a provider of platforms for building
    application networks. This acquisition is aimed at accelerating the
    company's digital transformations, software and cloud applications to
    make smarter, faster decisions and create highly differentiated,
    connected customer experience.
  • Oracle announced a collaboration with Healthx Inc., a leader in
    cloud-based digital engagement solutions for healthcare payers and
    other stakeholders. This solution covers end-to-end core
    administration capabilities including membership management,
    enrollment, authorizations, claims adjudication, value-based payments,
    claims analytics, digital self-service, digital payer/provider/patient
    collaboration and mobile member engagement.

Key Topics Covered

1. Introduction

2. Customer Self-Service Software Market Research Methodology

3. Executive Summary

4. Customer Self-Service Software Market Dynamics

5. Global Customer Self-Service Software Market Segmentation

6. Competitive Intelligence - Key Vendor Profiles

  • Oracle Corporation
  • Inc.
  • SAP SE
  • Aspect Software Inc.
  • Nuance Communications Inc.
  • BMC Software Inc.
  • Avaya Inc.
  • Microsoft Corporation
  • Verint Systems Inc.

7. Investment Analysis

8. Future Outlook

For more information about this report visit

View Comments and Join the Discussion!