Market Overview

Citrix and ServiceNow Improve Workspace Automation and Employee Experience


Citrix IT Service Management Connector for ServiceNow Saves Time and
Improves Productivity

In order to help organizations make the shift to people-centric
computing by providing a powerful workspace experience, today Citrix
announced the availability of the Citrix IT Service Management
Connector, certified by ServiceNow and now available in the ServiceNow
. Citrix and ServiceNow have worked together to deliver this
first of its kind solution. Citrix ITSM Connector reduces the time
commonly associated with application and desktop provisioning,
significantly improving the experience ServiceNow ITSM customers can
provide to their employees.

Certification by ServiceNow is only granted to apps available in the
store and signifies that the ITSM Connector has successfully completed a
set of defined tests focused on Now Platform™ security, compatibility,
performance, and integration interoperability. The certification also
ensures that best practices are utilized in the design and
implementation of the Citrix IT Service Management Connector with

By automating common Citrix workflows, ServiceNow ITSM customers can
rapidly on-board and off-board employees, provision virtual desktops or
applications quicker, and automate common help-desk requests directly in
ServiceNow, saving hours of time and increasing productivity for both IT
and employees. This integration with ServiceNow will help drive greater
efficiencies for customers, service providers and employees on common
tasks, increasing productivity and freeing up IT resources to focus on
more strategic projects.

"At Citrix Synergy, we announced our intent to develop an integration
with ServiceNow to continue to drive a superior experience and increased
productivity for our customers. Our customers told us that they needed
time-saving automation via integration with ServiceNow in their growing
digital workspace environments. This integration will help IT and
employees save time and get faster access to Citrix services by
automating common workflows," Calvin Hsu, vice president of product
marketing at Citrix.

"By automating workflows between Citrix and ServiceNow, our customers
can provision IT services faster, enabling greater levels of
productivity for IT and delivering a better work experience for
employees," said Avanish Sahai, vice president, worldwide ISV and
technology alliances, ServiceNow.

"As a leader in digital transformation, we enable our customers to
digitize with confidence," said Ramanan Ramakrishna, head
of service portfolio and innovation, Fujitsu, Digital Technology
Services. "The new capabilities of Citrix and ServiceNow align well with
our full lifecycle, end to end enterprise service management services."

"As an award-winning ServiceNow partner, Wipro is keen to embrace this
recent Citrix value add to further help our customers transform
into as-a-service enterprises," said Seshu Venkata, general
manager, Cloud Infrastructure Services, Wipro.

"I believe that the collaboration between Citrix and ServiceNow is a
game changer for our engagement with Citrix and has the potential to add
much more value to our shared customers," said Monique Ouellette, vice
president, Global Digital Workplace Services, IBM

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About Citrix

Citrix (NASDAQ:CTXS) is powering a better way to work with
unified workspace, networking, and analytics solutions that help
organizations unlock innovation, engage customers, and boost
productivity, without sacrificing security. With Citrix, users get a
seamless work experience and IT has a unified platform to
secure, manage, and monitor diverse technologies in complex cloud
environments. Citrix solutions are in use by more
than 400,000 organizations including 99 percent of the Fortune
100 and 98 percent of the Fortune 500.

For Citrix Investors

This release contains forward-looking statements which are made pursuant
to the safe harbor provisions of Section 27A of the Securities Act of
1933 and of Section 21E of the Securities Exchange Act of 1934. The
forward-looking statements in this release do not constitute guarantees
of future performance. Those statements involve a number of factors that
could cause actual results to differ materially, including risks
associated with the impact of the global economy and uncertainty in the
IT spending environment, revenue growth and recognition of revenue,
products and services, their development and distribution, product
demand and pipeline, economic and competitive factors, the Company's key
strategic relationships, acquisition and related integration risks as
well as other risks detailed in the Company's filings with the
Securities and Exchange Commission. Citrix assumes no obligation to
update any forward-looking information contained in this press release
or with respect to the announcements described herein. The development,
release and timing of any features or functionality described for our
products remains at our sole discretion and is subject to change without
notice or consultation. The information provided is for informational
purposes only and is not a commitment, promise or legal obligation to
deliver any material, code or functionality and should not be relied
upon in making purchasing decisions or incorporated into any contract.

© 2018 Citrix Systems, Inc. All rights reserved. Citrix, the Citrix
logo, and other marks appearing herein are the property of Citrix
Systems, Inc. or one of its subsidiaries, and may be registered in the
U.S. Patent and Trademark Office and in other countries. All other marks
are the property of their respective owners.

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