Market Overview

PetSmart Provides Update on Comprehensive Action Plan to Improve Grooming Experience for Pets and Pet Parents


PetSmart, North America's leading pet specialty retailer, has announced
updates to its comprehensive plan to provide pets with an even safer and
more enjoyable experience in its grooming salons. Actions to improve the
grooming experience, announced
in February
, include the appointment of an independent Review Board,
the launch of nationwide Salon Open House events and the installation of
digital video cameras in PetSmart salon locations.

The independent Review Board is in the process of reviewing PetSmart's
current grooming and training standards and will provide an unbiased
report of its findings in the fall, including recommendations on any
potential areas of improvement. The Review Board is comprised of leading
veterinarians, accomplished master groomers, recognized industry experts
and pet behaviorists, and includes:

  • Dr. William Bracken, DVM
  • Dr. Jon-Paul Carew, DVM
  • Crista Coppola, PhD Behaviorist, CAAB (Certified Applied Animal
  • Nicole Kallish, Certified Master Groomer
  • Jamie Migdal, Founder & CEO, FetchFind
  • Jodi Murphy, Certified Master Groomer
  • Todd Shelly, President Barkleigh Productions
  • Dr. Valarie Tynes, DVM, DACVB, Veterinary Behaviorist

Additionally, PetSmart will host Open Houses for pet parents and their
pets in all 1,650 grooming salons on Sunday, Sept. 23, from 10 a.m. to
noon in local time zones. This nationwide event will allow pet parents
to meet their local groomers, discuss their pet's specific needs, tour
all areas of the salon and have all their questions answered. It will
also include informative sessions with an overview of safety and
training standards, grooming tips and procedures and review of
PetSmart's recently enhanced assessments of pets brought in for
grooming, designed to ensure a safer grooming experience.

The final piece of PetSmart's action plan is enhanced salon monitoring
in the form of salon cameras regularly monitored and reviewed by the
company internally, which will provide reassurance to pet parents that
their pets will receive the best possible care from the highly skilled
grooming staff. Camera installation is currently underway, and nearly 50
percent of PetSmart salons will be completed by November 2018. All
remaining salons will receive cameras by August 2019. Video will be used
to assist in ongoing associate education, provide additional oversight
and ensure that the quality of service meets PetSmart's strict standards.

"The progress made against our action plan reflects our deep commitment
to be the trusted partner to pet parents and pets," said Gregg Scanlon,
senior vice president of Store Operations and Services. "We recognize
the responsibility we have every time a pet parent chooses PetSmart, and
the actions taken will help to provide pet parents with the peace of
mind knowing their pet is receiving the best possible care."

For more information on PetSmart's updates and enhancements to its
industry leading grooming standards, please visit:

About PetSmart®

PetSmart, Inc. is the largest specialty pet retailer of services and
solutions for the lifetime needs of pets. At PetSmart, we love pets, and
we believe pets make us better people. Every day with every connection,
PetSmart's passionate associates help bring pet parents closer to their
pets so they, together, can live more fulfilled lives. This vision
impacts everything we do for our customers, the way we support our
associates and how we give back to our communities. PetSmart employs
approximately 55,000 associates and operates more than 1,600 pet stores
in the United States, Canada and Puerto Rico, as well as more than 200
in-store PetSmart PetsHotel® dog and cat boarding facilities. The
retailer provides a broad range of competitively priced pet food and
products, as well as services such as dog training, pet grooming, pet
boarding, PetSmart Doggie Day Camp™ and pet adoption. PetSmart, PetSmart
Charities® and PetSmart Charities® of Canada work with more than 3,500
animal welfare organizations to bring adoptable pets into stores so they
have the best chance possible of finding a forever home. Through this
in-store adoption program and other signature events, PetSmart has
facilitated more than 8 million adoptions, more than any other
brick-and-mortar organization. In May 2017, PetSmart acquired,
a leading online retailer of pet food and products in the U.S., which
operates as an independent subsidiary.

Find PetSmart on Facebook:
PetSmart on Instagram: @PetSmart
PetSmart on Twitter: @PetSmart
PetSmart on YouTube:

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