Market Overview

Wrike Receives Customer Experience Award for Project Portfolio Management From Info-Tech Research Group


Collaborative Work Management Platform Ranked First for "Plan
to Renew" by Customers

Wrike, the collaborative work management platform for high-performance
teams, has been named a Leader in the Project Portfolio Management
Category Report Data Quadrant and honored with a Customer Experience
Award for Complete Software and Service Experience by Software Reviews,
a division of Info-Tech Research Group. The Wrike Platform is ranked
first for Overall Satisfaction in Vendor Capabilities and Product
Features, and first for "Plan to Renew" in Info-Tech Research Group's
Wrike Product Scorecard based on user feedback.

"This award is a testament to an incredible team that keeps the needs of
customers at the forefront of everything it does," said Wrike CEO Andrew
Filev. "Our mission is to make teams insanely productive and these
rankings from real users validate our customer-centric approach to
further defining what it means to be a collaborative work management
platform. Customers are our most important investors and we are
committed to helping them do their very best work."

Info-Tech's Software Reviews Customer Experience Awards are awarded to
outstanding vendors in the technology marketplace as evaluated by their
users. The award is granted based on a review of 25 elements across five
categories: Service Experience; Conflict Resolution; Negotiation and
Contract; Strategy and Innovation; and Product Impact. Wrike received
the highest score in five of those categories, including: Helps
Innovation; Effectiveness; Client-friendly Policies; Fairness; and
Unique Features, along with 11 other second place rankings.

"In highly competitive landscapes, the overall customer experience
distinguishes a vendor from its peers," said Software Reviews President
David Piazza. "Wrike demonstrated leadership in a broad number of areas
across our rankings. Sentiments such as ‘Performance Enhancing, Fair,
and Respectful' were consistently mentioned by their users,
demonstrating that they have built a loyal and dedicated customer base.
Congratulations to Wrike on their excellent results within the PPM

Info-Tech leveraged user feedback on 11 vendor capabilities and 11
product features in order to determine vendor position within the Data
Quadrant. The Wrike Platform ranked the highest in six out of the 11
vendor capabilities for overall satisfaction in the following areas:
Business Value Created; Breadth of Features; Quality of Features;
Product Strategy and Rate of Innovation; Usability and Intuitiveness;
and Availability and Quality of Training. Similarly, the Wrike Platform
took the top slot for six of the 11 product features, including:
Document Management; Lifecycle management; Mobile; Project Management;
Project Portfolio Management, Tasks and Workflow Management; and What-if

Unlike traditional software awards and reviews, Info-Tech's Customer
Experience Awards and Product Scorecards are based solely on user
reviews and determined by a transparent proprietary methodology.
Products are ranked by a composite satisfaction score that averages four
different areas of evaluation: Net Emotional Footprint, Vendor
Capabilities, Product Features, and Likeliness to Recommend. The Net
Emotional Footprint Score measures user emotional response ratings of
the vendor.

The Project
Portfolio Management Category Report
and Wrike
Product Report
are available for purchase today.

About Wrike

Wrike is a SaaS-based collaborative work management platform that helps
teams and organizations reach operational excellence. Wrike is used by
more than 17,000 companies in 130 countries to transform their
operations, enabling them to deliver products and services at scale in
the on-demand economy. A leader in enterprise collaborative work
management, Wrike was named one of the fastest growing companies in
North America on Deloitte's Technology Fast 500™ List for the third
consecutive year in 2017. Wrike has also earned best workplace awards
from the San Francisco Business Times/Silicon Valley Business Journal
and Bay Area News Group. For more information, please visit:

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