Market Overview

Wayfair Launches All New Design Services to Help Customers Style Their Homes

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E-Design Solution Connects Wayfair Customers with Designers to
Affordably Transform Any Space

Wayfair Inc. (NYSE:W), one of the
world's largest online destinations for the home, today announced that
its e-design platform, Design Services, is now available to millions of
shoppers on Wayfair.com. Starting at $79 for a one-room project and
available on desktop and mobile, Design Services connects interior
designers with Wayfair customers who are looking for a convenient and
affordable design solution as they shop for their homes.

This press release features multimedia. View the full release here:
https://www.businesswire.com/news/home/20180815005320/en/

Wayfair launches all new Design Services to help customers professionally style their homes. (Photo: ...

Wayfair launches all new Design Services to help customers professionally style their homes. (Photo: Business Wire)

"Wayfair offers an unparalleled selection of furniture and décor that
has helped millions of customers find pieces to make their home uniquely
their own. As we've grown, we've introduced new features and innovative
tools that enable people to shop confidently, knowing that the items
they buy will look great in their home," said Blair Kenary, head of
Design Services, Wayfair. "With Design Services, Wayfair is helping to
connect the dots for customers who are designing an entirely new space
or simply redecorating. This new service takes the guesswork out of
shopping for the home by allowing anyone to work with a talented
professional, at a price they can afford, to make their personal design
vision a reality."

To meet the needs of all Wayfair customers, Design Services is available
in two packages: Lite and Classic. With every Wayfair Design Services
package, customers collaborate one-on-one online and over the phone with
a talented, vetted interior designer for a completely personalized
experience.

The Lite offering is ideal for someone who knows how to arrange a space,
but wants help selecting product to complete the look. The Classic
includes everything that the Lite package offers, plus extra phone time
with the designer, a custom floor plan and 2-D room design rendering.

Design Services, Lite Package – $79

  • A professional interior designer of your choice
  • A concept (up to 2 revisions)
  • Customized shopping list
  • Expert style tips
  • Unlimited messaging with designer
  • Up to 30 minutes of phone time with your designer

Design Services, Classic Package – $149

  • A professional interior designer of your choice
  • A concept (up to 2 revisions)
  • Customized shopping list
  • Expert style tips
  • Unlimited messaging with designer
  • Up to 60 minutes of phone time with your designer
  • A 2-D room design (1 revision)
  • A custom floor plan

To get started, customers select a package, complete a brief style
survey sharing their preferences and goals, and choose their favorite
designer among the talented and growing team. Throughout the project,
customers and designers work closely to review concepts, room designs
and shopping lists, while communicating via Wayfair's messaging
platform, as well as by phone. Design Services clients will also benefit
from Wayfair's award-winning customer service team who will be on-call
to assist with any product orders to ensure all furniture and décor is
seamlessly delivered to their door.

Why Design Services

Beyond offering Wayfair customers an affordable, best-in-class solution
to create a home they love, Design Services allows interior designers in
the program to expand their portfolio by tapping into the growing
e-design market, earn extra income and create a desirable work/life
balance by making their own schedule.

"Our dedicated, in-house team worked tirelessly to deliver a design
solution that's easy to use and benefits the design community, as well
as Wayfair customers," continued Kenary. "We're excited to introduce
this all new offering that enhances the way people shop for the home."

To learn more about Wayfair Design Services and get started on creating
a home you love, go to: www.wayfair.com/designservices.

About Wayfair
Wayfair believes
everyone should live in a home they love. Through technology and
innovation, Wayfair makes it possible for shoppers to quickly and easily
find exactly what they want from a selection of more than 10 million
items across home furnishings, décor, home improvement, housewares and
more. Committed to delighting its customers every step of the
way, Wayfair is reinventing the way people shop for their homes - from
product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair - Everything home for every budget
  • Joss & Main - Affordable discoveries for gorgeous living
  • AllModern - Unbelievable prices on everything modern
  • Birch Lane - Home of classic designs and fresh finds
  • Perigold - The widest-ever selection of premium home

Wayfair generated $5.7 billion in net revenue for the twelve months
ended June 30, 2018. Headquartered in Boston, Massachusetts with
operations throughout North America and Europe, the company employs more
than 9,700 people.

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