Market Overview

Vocera Report Is a Call to Action to Engage Patients Differently in the Future of Caring


Study reveals need for human-centered design in an era of healthcare

Communications, Inc.
 (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced the company's
thought leadership and research collaborative, the Experience Innovation
Network, has released the findings of its latest study. The research
report, Co-Architecting
Healthcare Transformation: How Leading Health Systems Put Patients and
Families at the Forefront of Design
, examines how healthcare
organizations engage patients and their families as leaders in
innovation design for the future of caring.

As healthcare enters a new era of consumerism, more hospitals and health
systems are embracing principles of human-centered care and partnering
in unique ways with patients and families to identify areas for
improvement. Though most health systems receive patient feedback in the
form of surveys and advisory councils, an elite few engage patients and
families as true co-architects and leaders of transformation.

Only one in five research participants reported their health system
always includes patients-families as partners in strategic improvement
decisions. Budgets may impact these partnerships because 25% of health
system respondents reported they have no money allocated to engage
patients and families in improvement initiatives. Organizational
infrastructure may also influence levels of engagement. Among the
patients and family members surveyed for this study, 15% said they have
served on a healthcare organization's board of directors or board

"Patients and families are instrumental in shaping a sustainable future
for health systems to thrive in an increasingly competitive
environment," said Liz Boehm, research director for Vocera. "These
important stakeholders must be deeply engaged as co-architects to shape
all aspects of care redesign because they bring a unique and valuable
perspective on what is needed to transform and accelerate healthcare to
the next level."

The Vocera research reveals many variations in how clinics, hospitals
and health systems integrate patient and family voice, influence and
advocacy into transformation efforts. More than 150 health system
leaders, patients and family members in the U.S. and Canada participated
in a survey or in-depth interview, sharing their experiences with
advisory councils and other engagement programs. Boehm will outline key
findings from the study during a complimentary
webinar from 1-2 p.m. ET on Thursday, Aug. 16.
She will be joined by
experience leaders and patient partners from Providence Health, who are
working together to push the envelope to make lasting change.

"Many health systems often bring patients and families into the
transformation process too late or simply to ‘check the box' on patient
engagement," said Bridget Duffy, MD, chief medical officer of Vocera.
"To build a humanized health system of the future, industry leaders need
to flip the traditional process on its head, and engage patients and
families as partners to co-lead all innovation design. This report is a
call to action to engage patients more effectively in that process."

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,700
facilities worldwide, including nearly 1,500 hospitals and healthcare
facilities, have selected our solutions for team members to text
securely using smartphones or make calls with our hands-free, wearable
Vocera Badge. Interoperability between Vocera and more than 140 clinical
and operational systems helps reduce alarm fatigue, speed up staff
response times, and improve patient care, safety and experience. In
addition to healthcare, Vocera is at home in luxury hotels, aged care
facilities, nuclear facilities, libraries, retail stores and more.
Vocera makes a difference in any industry where workers are on the move
and need to connect instantly with team members and access resources or
information quickly. In 2017, Vocera made the list of Forbes 100 Most
Trustworthy Companies in America. Learn more at,
and follow @VoceraComm
on Twitter.

Vocera ® and the Vocera logo are
trademarks of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.

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