Market Overview

Kubota Invests in Enhanced Warranty System with Tavant


Kubota's new warranty process, powered by the Tavant Warranty
On-Demand platform, will benefit dealers nationwide

Kubota Tractor Corporation today announced a significant investment in
its procedure for processing warranty claims, including a new
partnership with Tavant Technologies, a leading provider of aftermarket
solutions. Going into effect in early 2019, Kubota will deploy the
Tavant Warranty On-Demand (TWOD) platform as its sole application for
handling warranty claims and related aftermarket business processes. The
platform will help Kubota enhance its service quality and operational
efficiency when processing and tracking warranty claims.

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Kubota is investing in this improved warranty system to benefit its
network of 1,100 dealers nationwide. Tavant's warranty platform is built
to help automate and self-check claims during processing. Upon
deployment, the system immediately reduces lead times and accelerates
throughput rates. It enables an integrated workflow in which all
stakeholders can work toward a common objective to eliminate errors,
reduce warranty spend, improve product quality, and enhance end-customer

"We chose to reinvent Kubota's internal warranty process to realize
greater transparency and higher efficiency for our dealer network," said
Todd Stucke, senior vice president of marketing, product support, and
strategic projects for Kubota Tractor Corporation. "Business processes
around warranty claims are part of the services we offer to our
stakeholders, and we always want to offer the best products and
experiences. This new offering will help Kubota maintain the high level
of service and customer satisfaction that is expected from all aspects
of our company."

"Because warranty is a complicated process, with hundreds of system
components to track and many IT interdependencies, we chose to work with
Tavant because of their knowledge of the manufacturing sector and their
in-depth experience in the development and deployment of complex
enterprise systems," continued Stucke.

Commenting on Tavant's growing warranty management business, Sarvesh
Mahesh, CEO of Tavant, said, "The TWOD platform grew from our extensive
work with several manufacturers across the globe. The warranty process
was one of the greatest pain points for our clients, so we developed a
sophisticated platform to solve challenges in claims processing,
supplier recovery, and customer satisfaction. Working with an industry
leader such as Kubota is a rewarding validation of our software and of
its clear value-add to aftermarket operations."

About Kubota Tractor Corporation

Kubota Tractor Corporation, Grapevine, Texas, is the U.S. marketer and
distributor of Kubota-engineered and manufactured machinery and
equipment, including a complete line of tractors of up to 170 Gross hp,
performance-matched implements, compact and utility-class construction
equipment, consumer lawn and garden equipment, hay tools and spreaders,
commercial turf products and utility vehicles. For product literature or
dealer locations, contact: Kubota Tractor Corporation, 1000 Kubota
Drive, Grapevine, TX 76051, (888) 4-KUBOTA [(888) 458-2682], Ext. 900,
or visit

About Tavant Technologies

Headquartered in Santa Clara, California, Tavant
is a digital products and platforms company that
provides impactful results to its customers across North America,
Europe, and Asia-Pacific. Founded in 2000, the company employs over
2,500 people and is a recognized top employer. Find Tavant Technologies
on LinkedIn
and Twitter.

About Tavant Warranty On-Demand

Tavant Warranty On-Demand is an AI-powered enterprise warranty platform
offered on the Salesforce cloud. The on-demand platform offers
end-to-end warranty lifecycle management and is the only solution of its
kind on the platform. It provides cross-functional
integrations with legacy and ERP systems for data consistency and
integrity and enables organizations to reduce warranty costs, increase
supplier recovery, and improve aftermarket efficiency.

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