Market Overview Appoints Miguel Lopez to Lead Customer Success Team


New Senior Vice President will Bolster Customer Relationships,
the leading digital business payments company, today announced Miguel
Lopez as the company's Senior Vice President of Customer Success. In
this position, Lopez will ensure both new and existing customers get the
most out of by delivering an effective melding of human support
and advanced customer service technology.

Over the course of his 18-year career, Lopez has led the growth and
development of customer care organizations across industries including
consumer banking, digital marketing, media and internet services, with a
concentration on building teams to benefit SMBs. Lopez held several
leadership roles at GoDaddy. Vice President of Customer Care Center was
the most recent, where he was responsible for technical support and
overall customer care and led a team of more than 2,000 employees. Just
prior to, Lopez was Senior Vice President of Client Services at
Yotpo, a user-generated content marketing platform, where he was
instrumental in scaling the company in the U.S. and Israel. He also held
leadership roles at G/O Digital and Bank of America in customer success
and customer marketing, respectively.

"Miguel has first-hand experience overseeing the rapidly evolving role
of customer success in a cloud-based software and service company," said CEO Renė Lacerte. "He knows customers want fast and efficient
solutions and he knows how to deliver and scale customer success
organizations that do just that. During the search we focused on leaders
who can effectively weave together advanced technology and human
support. Miguel's experience and background make him a perfect fit."

" customer support is one of the best in the industry. Other
vendors' support lines will leave you hanging for days without a
resolution, but with chat support, 99.9% of our questions or
issues have been resolved in less than three minutes," said
customer Blake Seidman, controller for TED Conferences. "I have also
learned a lot of ‘tips and tricks' from the support team. I feel like customer support will ensure we are able to see all the
benefits has to offer."

In addition to small and medium sized business that go to
directly, Lopez will also be supporting customers coming from some of
the nation's top banks and accounting firms.

Lopez's hire is representative of's continued investment in
driving customer delight. Just months ago, announced a new
machine learning-powered online customer support center, which is
driving significant increases in customer self-resolution. Lopez and his
team will complement current and future technologies to both solve
issues at hand and proactively provide ways to streamline business
payments for users.

"Historically, customer ‘service' meant navigating extensive phone menus
and exorbitant on-hold wait times. Companies had a sea of churning call
center personnel who delivered uneven experiences," commented Lopez.
"Today advancements in technology, like machine learning, have freed up
more rep time for relationship-driven customer success. already
has an industry-leading customer support team, amplified by new tech,
and I'm excited to apply my experience to further enhance the customer
experience and scale the company."

This is the third addition has made to the executive team in
three months, as the company continues to add top talent to its
leadership team. Lopez's announcement follows those of Yael Zheng as
Chief Marketing Officer and Vinay Pai as Senior Vice President of

About is the leading digital business payments company with 3 million
members processing over $52 billion per year in payment volume.
helps businesses connect and do business by saving them more than 50
percent of the time typically spent on financial back-office operations. partners with four of the top 10 largest U.S. banks, more than
60 of the top 100 accounting firms, major accounting software providers
including Netsuite, Intacct, Intuit and Xero, and is the preferred
provider of digital payments solutions for, the technology arm
of the American Institute of CPAs (AICPA). Recognized as one of San
Francisco Business Times' and Silicon Valley Business Journal's "2018
Best Places to Work," has over $200 million in funding with the
most recent investment round led by Temasek and JP Morgan Chase.

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