Market Overview

Nymeo Federal Credit Union Rounds Out Digital Strategy with Electronic Forms Library


Credit union taps long-time eSignature partner, IMM, to enhance
member experience with advanced digital tools and services

the leader of eSignatures designed exclusively for financial
institutions, is pleased to announce that Frederick, Md.-based Nymeo
Federal Credit Union (FCU) has deployed an extensive digital forms
library powered by IMM's eSign technology. This self-service library
enables members to initiate nearly every type of account maintenance or
service request "on-demand" in a secure, digital banking environment.

Nymeo FCU is the 22nd largest credit union in Maryland with
more than $272.3 million in assets and approximately 23,000 members. It
was recently recognized by Forbes as one of the "Best Credit
Unions" in the state in 2017, and was named a "Best Credit Union to Work
For" by Credit Union Journal. According to the credit union, much
of its success can be attributed to its staff and their continued
commitment to provide members with a superior experience across all
delivery channels, including the deployment of digital tools and

Dawn Pappas, Core and Electronics Channel Manager at Nymeo FCU, said,
"By working with IMM we've made great strides in our digital
transformation strategy. We initially concentrated on back-end and
employee-facing processes, automating those processes while shifting to
a paperless, digital environment. Once that phase was completed, we then
focused on all of the member-facing transactions and are pleased that we
can now offer members the ability to complete any type of service
request or transaction in a paperless, digital environment. Traditional,
paper-based service processes took four-to-seven days to complete
involving several steps. Today, these processes are very easy to do and
can be completed in minutes, eliminating member friction and allowing
them to securely submit all required documentation to us electronically,
in one simple step."

Some of the most popular forms in the new digital library include
address changes, card disputes, wire transfers and stop payments. Using
IMM's Widgets functionality, the credit union has converted all
member-facing documents to digital self-service documents, using a
simple editor to generate a custom eForm complete with field validation,
required data input and other functions such as electronic signatures
that may be needed. The credit unions' digital library is hosted on its
website here
for easy member access whenever needed or desired.

Nymeo FCU leverages multiple technology offerings from IMM including its
eSign plus platform with workflow capabilities, eTeller Check21
Capture and eReceipts, as well as eChecks. These technology tools
directly integrate with the credit union's existing core processing
system, Fiserv's XP2, further streamlining operations across the entire

Partnering with IMM enables Nymeo FCU to improve how its employees
engage current members and attract the next generation of
account-holders by providing modern, digital services. IMM's eSignatures
and electronic documents adoption complements the credit union's other
digital services including its mobile banking app and features, online
banking and vast ATM network.

According to Philip Elwyn, Director of Client Success at IMM, "Our
Widgets functionality provides Nymeo FCU with the tools needed to
deliver an engaging, more comprehensive member experience in a digital
technology environment. The credit union can process transactions more
efficiently and more accurately, which boosts productivity and drives
down costs across the entire organization. Nymeo recognizes that digital
transformation isn't merely offering members access to a mobile app or
online banking, but instead is a commitment to providing a positive
experience across all delivery channels. The extensive digital forms
library is another example of this commitment. Nymeo and IMM are
providing members the digital engagement and experiences desired when
performing banking functions, at a time and location that is most
convenient for their schedule. Nymeo is just beginning to enjoy the
benefits Widget functionality can provide."

With IMM's extensive Widgets-to-Workflow Solution Pack credit unions can
convert paper-based forms to electronic, online forms, which are
accessible to members on demand from the institution's website or online
banking system. Once the desired form is selected, it can be easily
completed and electronically signed and automatically routed to the IMM
eSign plus server where the rules-based system initiates the
workflow procedure designated for the specific form.

The workflow procedure controls the systematic routing across
back-office functions to facilitate the business process activities
required to fulfill the service or activity requested. Once all workflow
managed activities are completed, the form and all operational audit
trails are automatically archived (fully-indexed) into the credit
union's Imaging/ECM repository.

About Nymeo Federal Credit Union
Nymeo is a cooperative,
not-for-profit financial institution with headquarters in Frederick, MD.
Nymeo offers traditional banking products, but stands apart from other
financial institutions with its outstanding customer service, innovative
branch concepts, low interest rate loans and new mobile banking
application for its members. Nymeo membership is open to anyone who
lives, works, worships, attends school, volunteers, or conducts regular
business in Frederick County. Nymeo strives to make the financial
well-being of its members its highest priority. For more information
about Nymeo, please visit

About IMM
For the past 22 years, IMM has been the leading
innovator of eSignature solutions designed exclusively for Financial
Institutions. Today, more than 850 Banks and Credit Unions use IMM's
eSign solutions across the Institution to enhance consumer experiences
while streamlining back-office processes. For more information, visit,
or call 1.800.836.4750, or follow us on Twitter,
and Google+.

For more information, visit
or follow @IMMeSign.

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