Market Overview

Alpine Investors Announces Investment in VHT, Appoints Matt DiMaria as CEO


Customer experience management leader gains strategic backing for
enabling next generation of customer service solutions

VHT, a market leader in customer experience solutions, has announced
that Alpine Investors VI, VI-A, LP and its affiliates (together
"Alpine") have made an investment in the company and named Matt DiMaria
as CEO. Wes Hayden, who has served as CEO of VHT since 2012, will remain
active in the business and act as a senior advisor to the company.

The investment will help VHT expand on its suite of software solutions,
designed to reduce friction in the customer journey, improve customer
satisfaction and brand loyalty, attract new customers, and continue its
growth trajectory.

"The market for customer experience technology has exploded as more
brands recognize that satisfying and retaining consumers is a strategic
necessity," says Matt DiMaria. "VHT has earned a reputation as the
world's leading callback provider, and I am excited to extend its reach
into the broader customer experience management market."

Alpine's investment does not have any impact on current product or
service offerings, customers or products in development. It does,
however, give VHT additional leverage to expand its business roadmap and
accelerate the delivery of new offerings.

"VHT has created significant forward momentum based on our innovative
approach to managing the customer experience. This investment will allow
us to expand into additional areas that align with our mission of
helping brands optimize the customer journey, create memorable brand
experiences and increase revenue for our clients," said Wes Hayden.
"Alpine's people-first approach and commitment to bringing a positive
experience to all you do really resonated with us and makes this a great

Alpine Investors

Alpine is a values-driven private equity firm with a mission to build
enduring companies by working with, learning from and developing
exceptional people. Alpine specializes in lower middle-market companies
in the software, online and business services industries. For more
information, visit


VHT offers a suite of complementary, patented solutions that help
organizations optimize the customer journey in order to achieve greater
loyalty, efficiency and revenue. VHT solutions provide enterprises the
opportunity to enrich the brand and deepen the customer relationship
with every interaction. Deployed seamlessly within any single or
multi-vendor environment, our virtual queuing and customer engagement
solutions are designed to empower customers, agents and brands. To learn
more about how VHT can help transform how you serve your customers,
visit or

VHT is a trademark of Virtual Hold Technology Solutions, LLC.

View Comments and Join the Discussion!