Market Overview

2018 Intelligent Virtual Agent Product and Market Report -


The "2018
Intelligent Virtual Agent Product and Market Report"
report has
been added to's offering.

The 2018 Intelligent Virtual Agent Product and Market Report provide a
timely and thorough analysis of this sector and the 5 featured vendors
who offer solutions to address service, contact centers, and other
enterprise functions.

The Report analyzes vendors, products, functional capabilities, prices,
and more. It includes information about the uses of these solutions,
their benefits, and best practices to help realize the greatest return
on an investment in IVAs.

The digital transformation is driving companies to reimagine their
servicing strategies and operations. Now that artificial intelligence
(AI) and speech recognition capabilities have become more accurate, the
time is right for businesses to make long-overdue investments to improve
their self-service capabilities with IVAs.

The 5 vendors covered in detail in this Report are: [24], Artificial
Solutions, Interactions, Omilia and Verint. Inbenta is covered at a
higher level.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. Research Methodology

4. Service Delivery Models

5. What are Intelligent Virtual Agents?

6. IVA Trends

7. IVA Challenges

8. IVA Market Innovation

9. Digital Transformation of the Front Office

10. The AI-Enabled Contact Center

11. IVAs Disrupt the Self-Service Landscape

12. IVA Front- and Back-Office Uses

13. IVA Competitive Landscape

14. IVA Market Activity

15. IVA Market Projections

16. IVA Vendors and Solutions

17. IVA High-Level Technical Summary

18. IVA High-Level Functional Summary

19. IVA Implementation Analysis

20. IVA Benefits and Return on Investment

21. IVA Pricing Structure

22. IVA Customer Satisfaction Survey

23. Company Reports

Appendix A: IVA Glossary of Terms

Appendix B: IVA Vendor Directory

For more information about this report visit

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