Market Overview

Observe.AI Secures $8 Million Series A for Its Voice AI Platform Led by Nexus Venture Partners

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Observe.AI
has secured $8 million in Series A funding led by Nexus Venture Partners
with participation from MGV, Liquid 2 Ventures, Hack VC and existing
investors Emergent Ventures and Y Combinator. Observe.AI also announced
its agent-first voice AI platform to improve caller satisfaction in call
centers worldwide.

Observe.AI empowers call center agents to do their jobs better. Its
voice AI platform provides the agent with real-time feedback on customer
sentiment and guides them on next best action during the customer call.
The AI platform listens to the call stream in real time, uses deep
learning and natural language processing (NLP) to understand the context
and generates suggestions and guidance for the agent.

Founded in May 2017 by Akash Singh, Sharath Keshava and Swapnil Jain,
Observe.AI already boasts one of the largest call centers in the U.S.
among its customers. The company recently partnered with Talkdesk to
launch its voice AI platform for Talkdesk customers. According to Tiago
Paiva, CEO of Talkdesk, "Voice AI is a huge opportunity for call center
efficiency and improving the caller experience. I'm excited to bring the
Observe.AI offering to Talkdesk customers."

Swapnil Jain, founder and CEO of Observe.AI, says, "Humans like talking
to humans because it gives them a sense of assurance which is at the
core of a delightful customer experience. We are using the power of AI
to make that voice conversation even more delightful by equipping the
customer support agent with the tools needed while the call is going on.
The agent no longer needs to place customers on hold, or transfer them
around; continuous engagement is established until a successful
resolution is reached. Our agent-first approach is all about making the
job of the agent easier which translates into better productivity and
higher customer satisfaction."

Ram Gupta, managing director of Nexus Venture Partners, concludes,
"Companies have been actively discouraging their customers to call their
agents for the last two decades because of increasing costs even though
it is a natural way for humans to get help. With the recent advances in
deep learning and NLP, which will dramatically increase the productivity
of agents, call centers are ready to become the first port of contact
again for customer service. We are excited to partner with the team at
Observe.AI as it leads this positive disruption in the call center
ecosystem."

About Observe.AI:

Observe.AI empowers support representatives in call centers worldwide to
become Super Agents and provide exceptional, more human customer service
experiences. Founded in 2017, Observe.AI is headquartered in Santa
Clara, California with an office in Bangalore, India, and is funded by
Nexus Venture Partners, Emergent Ventures and Y Combinator. For more
information visit www.observe.ai

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