Market Overview

Verint Places at Top of Opus Research Intelligent Assistant Provider Evaluation


Company Scores Highest Ratings for IA Maturity, Track Record and
Enabling Platform & Technologies; Noted for Integration across Unlimited

Systems Inc.
(NASDAQ:VRNT), The Customer Engagement Company,
today announced that it ranks among the top Intelligent Assistant (IA)
solution vendors in Opus
's 2018 "Decision Makers' Guide to Enterprise Intelligent
Assistants." The solution providers evaluated in the guide represent a
cohort of 28 companies pioneering the landscape of conversational
commerce technology with Intelligent Virtual Assistants (IVAs) and

No other provider outpaced Verint's Intelligent
portfolio of IA solutions in the ranking
categories of enabling platforms and technologies, enterprise IA
maturity and track record. Opus Research also cited Verint favorably for
future plans and vision. Key differentiators cited in the guide are
Verint's enterprise-grade solutions for intelligent assistants, its
extensible platform and the ability to scale at every level from
analysis, to understanding, to outcomes.

Verint's Intelligent Self-Service offerings include Web Self-Service;
Knowledge Management (KM); Intelligent Virtual Assistant (IVA) for
automated, secure self-service chat interaction; Interactive Voice
Response (IVR) for self-service phone/voice interaction, and Verint
Community for consumers to gain access to information they need and get
technical assistance without speaking to a company representative.

The guide notes Verint's capabilities to support voice and digital
customer interactions. Verint's IVA solution can integrate with
Interactive Voice Response (IVR) systems, web, live chat, mobile SMS,
Amazon Alexa, Facebook Messenger, Slack, Skype, Kik, Twilio and more.

Dan Miller, lead analyst and founder of Opus Research previously wrote,
"With the introduction of intelligent customer self-service
capabilities, Verint has onboarded and integrated assets, technology and
personnel of recent acquisitions in record time. Verint will be able to
compete effectively in the fast-growing Conversation Commerce
marketplace with a package of solutions that spans intelligent virtual
assistants (IVAs), interactive voice response (IVR) and Community. They
have all the components for human-assisted self-service and
collaboration offered through the full spectrum of communications

A More Conversational Future for Enterprises Everywhere

Opus Research forecasts enormous growth in the IA space over the next
few years, with enterprise spending on the licenses and professional
services that support Intelligent Assistance exceeding a projected $2
billion in 2018, heading for $5.5 billion by 2021. The growth coincides
with heightened comfort levels among consumers with automated
self-service and customer support.

"Opus Research sees the community of solution providers, in conjunction
with their visionary clients, to move inexorably toward a more
conversational future," cites Dan Miller, in the report. "It will be one
in which the technology platform in use is able to provide precise
answers to an individual's question." The best solutions, he adds, come
from vendors that have invested "time and effort to build an inventory
of ‘intents' or conversation flows to suit a broad set of vertical
industries, call categories and use cases."2

Simplifying, Modernizing and Automating Customer Engagement

"Our customer successes with Verint's Intelligent Self-Service solutions
tell the story best, and we are honored that Opus Research has
recognized that success," said Verint's Michael Southworth, general
manager, intelligent self-service. "Verint is unique in that we offer
our customers solutions to simplify, modernize and automate customer
engagement, including strong AI-based self-service solutions across both
voice and digital channels. We are helping our customers be in the
vanguard of companies that are using these solutions to increase
revenue, reducing contact center calls and live chat costs, and making
great strides in improving the customer experience."

To learn more about Verint Intelligent Self-Service solutions, join us
at Opus Research's C3 - 2018
Conversational Commerce Conference
, September 12-13 in San Francisco
or click here.

About Verint Systems Inc.

Verint® (NASDAQ:VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organizations in more than 180 countries—including
over 85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we're creating A Smarter World with Actionable
Intelligence® at

Sources: 1 Opus Research, Verint Assimilates Next IT with
Impressive Speed; Launches Intelligent Customer Self-Service Capabilities
Blog by Dan Miller, March 19, 2018. 2 Opus Research
Decision Makers' Guide to Enterprise Intelligent Assistants (2018

Opus Research Decision Makers' Guide to Enterprise Intelligent
was published July 2018.

This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2018, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.

or registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective owners.

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