Market Overview

Improving CX for a BFSI Sector Company: A Quantzig Sentiment Analysis Study


Quantzig, a pure-play analytics solutions provider, has announced the
completion of their latest sentiment
analysis study on the BFSI sector
. The client wanted to gain a
better understanding of the customer perception toward their products
and develop robust strategies to respond to improve customer experience

This press release features multimedia. View the full release here:

Improving CX for a BFSI sector company: A Quantzig sentiment analysis study (Graphic: Business Wire)

Improving CX for a BFSI sector company: A Quantzig sentiment analysis study (Graphic: Business Wire)

According to the BFSI sector experts at Quantzig,
"Better technology in enabling the BFSI sector to deal with changing
customer demands, enhance regulatory compliance, and improve operational
efficiency is increasingly recognized by banking corporations across the

The BFSI sector is undergoing a period of major turmoil which has
resulted in a badly-shaken customer trust. The companies in this sector
are now in the process of restoring customer confidence. Assertive
customers are progressively demanding higher quality of services and
ease of use from the banking companies. Furthermore, addressing issues
such as aging technology, low efficiency of existing channels, the
existence of complex processes, and high operating costs has become an
immediate priority for the players in the BFSI sector.

a proposal
to see how Quantzig's solutions can help you.

The sentiment analysis solution helped the client gain useful insights
into customer attitudes and their opinions. The solution also helped the
client improve customer experience and attain better sales figures.

To know more about the benefits of our sentiment analysis solution, request
a demo

This sentiment analysis solution provided
benefits that helped the client to:

  • Understand the customer perception toward their products and
    accordingly develop robust strategies
  • Develop a proactive engagement strategy to monitor interactions
    between the client and the company
  • To know more about the benefits of sentiment analysis, get
    in touch

This sentiment analysis engagement offered
predictive insights on:

  • Refining their business models and designing tailored marketing
  • Combining the information from social networking sites and identifying
    new target segments
  • To gain relevant insights and understand the scope of our research, request
    a proposal

View the complete sentiment analysis summary here:

About Quantzig

Quantzig is a global analytics and advisory firm with offices in the US,
UK, Canada, China, and India. For more than 15 years, we have assisted
our clients across the globe with end-to-end data modeling capabilities
to leverage analytics for prudent decision making. Today, our firm
consists of 120+ clients, including 45 Fortune 500 companies. For more
information on all of Quantzig's services and the solutions they have
provided to Fortune 500 clients across all industries, please contact us.

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