Market Overview in Gartner 2018 Market Guide for Conversational Platforms

Share: Inc., a pioneer in building conversational AI solutions for the
enterprise sector, has been listed as a representative vendor in
technology research firm Gartner's recently published global research of
vendors providing conversational platforms.

Gartner, in its report (Market Guide for Conversational Platforms),
states, "The cut for this Market Guide is composed of those vendors that
offer an extensible platform for a variety of use cases, that have
capabilities above the average, and/or that have received the most
client interest in relation to Gartner inquiries." (Access
a complimentary copy of the report for more information

Conversational platforms offer tools and frameworks for developers to
build conversational user interfaces, chatbots and virtual assistants
for a variety of use cases. Such platforms combine natural language
processing, speech recognition and dialog technologies, with a
middleware that provides for analytics, maintenance and operation of
chatbots/assistants, as well as the orchestration of multiple chatbots.

Global enterprises are increasingly leveraging conversational platforms
to build applications that can be deployed across web, mobile, social
and IVR interfaces to enhance user experience, automate tasks and
process information. These solutions are fueling a new wave of
innovation with their ability to chat through text, or even talk using
voice, with applications, services and brands.

By 2021, Gartner estimates that 15% of all customer service interactions
will be completely handled by AI, an increase of 400% from 2017.

"The market for conversational platforms is growing exponentially, and
we believe Gartner's latest research validates this trend. We're glad
we're part of an emerging wave that can profoundly impact business and
technology. We expect to see many of our projects scale up substantially
in the coming days," Founder and CEO Raj Koneru said. combines an enterprise-grade, end-to-end conversational AI
platform (available on-premise and cloud) for building secure, smart,
conversational and quick-to-market bots for enterprises. It offers an
intuitive bot building tool, and is equipped with a proprietary,
multi-pronged NLP engine to deliver comprehensive natural language
processing capabilities. offers robust security and
administration controls as part of its platform.

"We're focused on building a truly end-to-end, enterprise-grade,
conversational AI-powered chatbots platform. Our highly secure platform
has a proprietary multi-pronged NLP engine, supports more than 24
channels, integrates with multiple enterprise backend applications and
helps global enterprises across multiple verticals leverage the power of
conversational AI," Koneru averred.

About the Market Guide

Gartner Market Guide for Conversational Platforms (ID: G00354892),
Magnus Revang, Van L. Baker, Brian Manusama, Anthony Mull; 20 June

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.

About specializes in AI-rich conversational solutions designed to
bring faster, actionable, more human-like communication back into the
daily interactions enterprises have with their customers, workforce,
systems, and things. is a preferred conversational AI partner
for many Global 2000 companies across the world. also partners
with leading ISVs and global system integrators, and helps companies
meet their business objectives and digital transformation needs
leveraging the power of enterprise chatbots.


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