Market Overview

General Motors and Mitchell Launch GM Collision Repair Network Enrollment Portal at NACE Automechanika Atlanta


Mitchell, exclusive GM Collision Repair Network administrator, will
oversee enrollments, ensure participants meet high standards for
facilities, equipment and training

General Motors and Mitchell International, Inc., a leading
provider of technology, connectivity and information solutions to the Property
& Casualty (P&C)
claims and Collision
industries, today announced the launch of the enrollment
portal for the GM Collision Repair Network, enabling collision repair
facilities to apply to participate in the network.

As of August 8, 2018, any collision repair facility in the U.S. may
apply for inclusion in the GM Collision Repair Network through the
enrollment portal.

GM's repair facility locator, accessed through a GM website (,
will show consumers those GM Collision Repair Network facilities that
have fulfilled the requirements of the GM Collision Repair Network
program. In choosing a repair facility that is part of the Collision
Repair Network, GM vehicle owners can be confident the repair facility
has the right equipment and training to efficiently help deliver proper,
safe, quality repairs through the integration of repair procedures,
diagnostic data, and repair quality control checks.

"We put the customer at the center when we designed GM's Collision
Repair Network, because we know nothing is more important to customers
than knowing they can trust the safety and integrity of their vehicle
when it leaves the repair facility," explained John Eck, collision
manager, GM Customer Care and Aftersales. "Mitchell's software platform
and expertise will help us make a difference for GM drivers, and help
the entire repair industry satisfy customers and run profitable,
efficient enterprises."

The GM Collision Repair Network program leverages the latest Mitchell
Freedom platform solutions to support participating repairers. Collision
Repair Network members will perform pre- and post-repair diagnostic
scans, utilize Mitchell's Cloud Estimating, reference GM repair
procedures throughout the repair process, and perform quality-control

"We are honored GM has selected Mitchell as the exclusive administrator
for its Collision Repair Network. Our first step is to begin accepting
applications for Collision Repair Network participation at NACE 2018,"
said Debbie Day, Executive Vice President and General Manager, Auto
Physical Damage Solutions at Mitchell. "Administering the GM Collision
Repair Network delivers on our efforts to meet the new and changing
challenges of today's complex vehicles, and assist the industry in
delivering proper and safe repairs."

Further information regarding program requirements and application
processes will be shared in the Mitchell booth at NACE (#1627), various
NACE Automechanika Atlanta educational sessions, and at
(click on the "For Professionals" tab).

For further collision repair and property casualty industry updates and
perspectives, follow Mitchell on Twitter @MitchellClaims and @MitchellRepair.

About Mitchell International

Headquartered in San Diego, California, Mitchell International, Inc.
delivers smart technology solutions that simplify and accelerate claims
handling and repair processes, driving more accurate, consistent and
cost-effective resolutions. Mitchell integrates deep industry expertise
into its workflow solutions, providing unparalleled access to data,
advanced analytics and decision support tools. Mitchell's comprehensive
solution portfolio and robust SaaS infrastructure connect its customers
in ways that enable tens of millions of electronic transactions to be
processed each month for more than 300 insurance companies, over 30,000
collision repair facilities and countless other Property & Casualty
industry supply partners across the Americas and Europe. For more
information, please visit

View Comments and Join the Discussion!