Market Overview

National Valvoline Franchisee Uses UltiPro Perception to Improve Companywide Communication, Boost Employee Satisfaction


Ultimate Software (NASDAQ:ULTI), a leading provider of human capital
management (HCM) solutions in the cloud, announced today that Henley
Enterprises, Inc., the largest franchisee of Valvoline Instant Oil
Change, is using UltiPro Perception to gain direct feedback from its
employees, improve the workplace experience companywide, and stem
traditionally high industry turnover rates.

An Ultimate customer since 2012, Henley is the largest independently
owned and operated franchisee of Valvoline Instant Oil Change, with more
than 170 locations in 10 U.S. states. Though a top performer in its
franchise system, Henley faces constant competition for skilled
entry-level employees and turnover challenges inherent in retail
services. To improve its companywide communication process and gain
greater visibility into the overall employee experience, Henley selected
UltiPro Perception in September 2017 and began deploying pulse surveys
to the company's 2,100 employees.

"Prior to UltiPro Perception, we relied on onsite and multi-unit
managers to communicate the needs of front-line employees to our main
office and regional support teams," said Anie Chinarian, vice president
of human resources at Henley. "We now have an additional, direct line of
communication with our people, learning first-hand what they think and
what systemwide changes they'd find most valuable. With UltiPro
Perception, we don't have to guess—we can hear directly from team
members at all levels of the organization across the company."

According to Chinarian, UltiPro Perception survey results have spurred
several initiatives and changes to corporate policy, including:

  • Bi-monthly cross-functional meetings, where main office department
    managers provide updates on current projects and coordinate efforts
  • An improved paid time off package, including an increased vacation
    schedule plus three personally designated holidays, to enhance
    work-life balance
  • A second dental plan offering, stemming from significant feedback
    requesting more extensive benefits coverage

Henley is also using UltiPro Perception to help reduce turnover, with a
focus on ensuring new employees are engaged from the beginning of their
work experience.

"With UltiPro Perception, we launched both a welcome survey, distributed
after 15 days of employment, and a follow-up, 75-day survey," said
Chinarian. "Now, the company can monitor if team members are comfortable
with their new work environment, whether training is progressing at the
right rate, and if the team members have taken advantage of online
benefits enrollment, which also serves as a subtle reminder to complete
the process."

Another way UltiPro Perception has made a positive impression on
Henley's people, for new hires and tenured employees alike, is the
flexibility to access the solution and provide feedback from mobile
devices as well as in-store computers.

"Team members who've completed UltiPro Perception surveys on their
smartphones report the process is very fast and smooth—as good as or
better than on a computer," said Chinarian. "This ability to facilitate
communications with our team members using tools of their preference is
critical to building engagement. UltiPro Perception surveys show our
people we value their feedback, and our responses to their input show
we're listening."

"UltiPro Perception offers companies a competitive advantage in the
battle for talent," said Greg Swick, chief enterprise sales officer at
Ultimate. "The ability to rapidly gauge employee sentiment and take
quick action builds trust and loyalty among employees. In addition,
field employees like those at Henley have the option to take advantage
of UltiPro's mobile access. We're pleased that Henley is able to acquire
feedback from all employees, from anywhere, and at a time convenient to

About Ultimate Software

Ultimate is a leading provider of cloud-based human capital management
solutions, with approximately 40 million people records in the Ultimate
cloud. Our award-winning UltiPro delivers HR, payroll, talent, time
management, employee sentiment analysis, and HR service delivery
solutions that connect people with the information they need to work
more effectively. Founded in 1990, Ultimate is headquartered in Weston,
Florida, and employs approximately 4,700 professionals. In 2018,
Ultimate ranked #3 on Fortune's prestigious 100 Best Companies to
Work For
list, our seventh consecutive year in the top 25; #1 on its Best
Workplaces in Technology
list for the third year in a row; and #1 on
its 100 Best Workplaces for Millennials list, our second year at
the top. Also in 2018, PEOPLE magazine ranked Ultimate #3 on its 50
Companies That Care
list, and our Services organization was named #1 Customer
Service Department of the Year
by Customer Sales and Service World
Awards. In 2017, Forbes ranked Ultimate #7 on its list of 100 Most
Innovative Growth Companies
. Ultimate has approximately 4,400
customers with employees in 160 countries, including Bloomin' Brands,
Culligan International, Feeding America, Red Roof Inn, SUBWAY, Texas
Roadhouse, and Yamaha Corporation of America. More information on
Ultimate's products and services for people management can be found at

UltiPro is a registered trademark of The Ultimate Software Group, Inc.
All other trademarks referenced are the property of their respective

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