Market Overview

Customers Rank Verint Highest in Overall Product Satisfaction in DMG Consulting Report on Intelligent Virtual Agent Solutions


Report Compares Vendors on Key Performance Categories in Growing
Market for Intelligent Self-Service Solutions

Systems Inc.
(NASDAQ:VRNT), The Customer Engagement Company,
today announced that it received the top customer satisfaction score in
the product satisfaction and product effectiveness categories of DMG
Consulting LLC's new 2018/2019 Intelligent Virtual Agent Product and
Market Report.

The report provides an analysis of the Intelligent Virtual Agent (IVA)
market and five vendors who offer a broad range of solutions that
address service, contact centers and other enterprise uses.
Comprehensive customer satisfaction surveys rank the vendors across a
range of categories including product components and effectiveness.

Verint achieved the top score in product satisfaction and took the top
spot in nine of the 15 categories including customer self-service
capabilities; ease of set-up, configuration and maintenance; artificial
intelligence (AI) and natural language processing (NLP) capabilities;
reporting and dashboards; ease of integration with third-party
applications; and ongoing system optimization.

Verint also achieved the top rank for customer ratings of product
effectiveness and achieved the top score in eight of 10 categories,
including the ability to increase sales; the ability to deliver a
personalized customer experience; the ability to improve productivity
and increase the use of self-service; the ability to increase the use of
digital channels; and the ability to reduce customer effort and improve
the customer experience.

In DMG's customer satisfaction survey regarding the five vendors
themselves, Verint was further cited for top scores in overall vendor
satisfaction; current product; training; ongoing service and support;
responsiveness to product enhancement requests; and vendor communication.

"Customers expect self-service solutions to deliver an intelligent and
personalized experience, which is why the opportunity for IVAs is
great," notes Donna Fluss, president, DMG Consulting. "IVAs are
foundational for the AI (artificial intelligence) revolution that is on
the horizon. Now it's up to companies to plan for the future and make
long-overdue investments to improve their self-service solutions."

Intelligent Virtual Assistant
is part of Verint's
Intelligent Self-Service platform. Using artificial intelligence and
machine learning, it provides personalized answers to customer questions
and requests based on the customer's prior purchases, location and other
factors. It can predict what a customer wants and determine the best
next action. Customers experience higher goal completion rates with a
user experience that's better, smarter and faster, and that involves
less effort. Businesses benefit too, realizing greater self-service use
across all channels, translating into higher automation and lower
escalation rates.

To learn more about Verint's Intelligent Self-Service offerings, click here.

About Verint Systems Inc.

Verint® (NASDAQ:VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organizations in more than 180 countries—including
over 85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we're creating A Smarter World with Actionable
Intelligence® at

Source: DMG Consulting LLC, 2018/2019 Intelligent Virtual Agent Product
and Market Report

DMG Consulting's Intelligent Virtual Agent Product and Market Report was
published June 2018.

This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2018, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.

or registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective owners.

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