Market Overview

Applied Insight Achieves ISO 20000-1:2011 IT Service Management Certification


, a market leader in solving complex technology challenges
for federal government customers, announced today that it has achieved
ISO 20000-1:2011 information technology service management certification.

ISO 20000-1:2011 is the international standard that recognizes quality
in IT service management. The certification is the latest advance in
Applied Insight's quality assurance strategy, coming on the heels of the
company's recent appraisal at Level 3 of the CMMI Institute's Capability
Maturity Model Integration for Professional Services.

"At AI, we are committed to continuous improvement in how we sustain
industry-leading performance for our customers. Our achievement of ISO
20000-1:2011, perhaps the most prestigious international standard in our
field, reflects our team's maturity in delivering technology services of
the very highest quality," said Greg
Walker, president of Applied Insight
. "Given the rigor with which
the assessment process is conducted and the quality of evidence it
demands, I'm delighted that the team's efforts have been recognized in
this way. Their commitment to doing the very best for the customer is
unwavering, and I couldn't be more proud of them."

AI's achievement of ISO 20000-1 IT service management certification
represents an additional level of assurance for customers of the
company's ability to meet their requirements through recognized
standards of service design, transition, delivery and improvement. It
covers the company's activities across systems engineering, IT security,
cloud, IT migration, and operations and maintenance services.

Certified ISO auditor Sanjay Barthakur of ANTS Corp. conducted the
audit, working in partnership with AI's Bob Pomietto, senior quality
assurance manager, and Mike Kelleher, chief operations officer. The ISO
auditor certification body was GCERTI Co. Ltd.

About Applied Insight

Applied Insight is a leading technology solutions provider supporting
the Federal Government with the strongest mission focus. Our solutions
empower people to collaborate more effectively in delivering services
vital to our nation. Our unique approach to information technology
considers people first leaving no stone unturned when solving our
customers' technology challenges. We make it our job to understand our
customer's mission and the user's reality right from the start,
combining technology and process to deliver what customers really need
to succeed. For more information, please visit
or follow us on Twitter and LinkedIn.

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