Market Overview

Securus Survey Shows Budget Constraints and Safety are Top Concerns for Law Enforcement and Correctional Professionals


Procuring New Technology Top Priority to Meet Goals and Objectives
for the Year

Securus Technologies, a leading provider of technology-enabled solutions
for public safety, law enforcement, investigations, corrections and
government payment services today released the results from a survey of
law enforcement and correctional professionals who visited the 10,000
square-foot Securus Technology Center in Dallas.

The informal survey asked customers and prospects about the issues they
are facing in their facilities. Respondents were asked to answer several
questions with multiple answers, and were allowed to choose as many as
were applicable.

Highlights from the Survey:

  • Budget was the number one concern for more than 52 percent, more than
    the rest of the other choices combined
  • When asked about their strategies for success, updating old technology
    was the top priority, with expanding available services a close
    second. Voice biometrics and cutting costs rounded out the top four.
  • When asked about what keeps them up at night, more than 27 percent of
    respondents said that budgets were the number one issue. With the
    safety of personnel and inmates following a close second with 23
  • 26 percent said that procuring new technology was a high priority to
    meet goals and objectives for the year
  • Video Visitation and Tablets were nearly tied when asked about new
    technology they wanted to procure in the coming year. Investigative
    solutions was a close third.

"Securus asks visitors to the Technology Center to complete the survey
to better understand emerging trends in the industry, and issues law
enforcement and correctional professionals face each day," said Kathryn
Goldstein, Manager of the Securus Technology Center. "In 2017 nearly 800
customers and prospects visited the Technology Center for in-depth
training, product demonstrations or workshops, 2018 is on track to meet
or beat that number."


Headquartered in Carrollton, Texas, and serving more than 3,500 public
safety, law enforcement and corrections agencies and over 1,200,000
inmates across North America, Securus Technologies is committed to serve
and connect by providing emergency response, incident management, public
information, investigation, biometric analysis, communication,
information management, inmate self-service, monitoring products and
services, and government payment services in order to help our customers
with solutions to their problems and to make our world a safer place to
live for all of us. Securus Technologies focuses on connecting what
matters®. To learn more about our full suite of technology enabled
solutions, please visit

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