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NICE Recognizes 2018 PSAPs' Finest Award Winners at APCO 2018 Conference


NICE announces the recipients of its 2018 PSAPs' Finest Awards, a
recognition program for emergency communications professionals, now in
its 13th year

NICE (NASDAQ:NICE) will recognize the recipients of its 2018
PSAPs' Finest Awards
today in a special ceremony in Booth #529 at
the APCO 2018 Annual Conference & Expo in Las Vegas, Nevada. The PSAPs'
Finest awards is a long-standing Public Safety recognition program
sponsored by NICE. Awards are presented annually to winners in seven
categories: DirectorLine
and PSAP
of the Year

Over the last thirteen years that the program has been in existence, it
has continued to expand and grow, with dozens of individuals receiving
awards. Winners are selected by an independent panel of volunteer judges
from the 9-1-1 community, who evaluate nominees based on their
accomplishments, skills and service to community.

"With this year being the 50th anniversary of 9-1-1, I'm
especially honored and humbled to recognize eight outstanding
individuals and PSAPs who model the mission of 9-1-1 every day," said
John Rennie, General Manager of the NICE Public Safety group. "Much has
changed in emergency communications over the last five decades, but it's
abundantly clear from this group that the commitment and dedication of
those who work in 9-1-1 is as steadfast as ever."

Below are this year's PSAPs' Finest award recipients:

  • PSAP of the Year - Las Vegas Metropolitan Police Department
    Communication Bureau;
  • Director of the Year - Liane Scharnott, Communications Center
    Director, Bayside Communications Center, Bayside, WI;
  • Line Supervisor of the Year - Elli D. Childs, 911 Public
    Safety Supervisor 2, Pinellas County Regional 911, Largo, FL;
  • Technician of the Year - Brad Coffey. Section Chief –
    Infrastructure Support. Missouri State Highway Patrol, Jefferson City,
  • Telecommunicator of the Year - Ryan Culver, Telecommunicator,
    Ottawa County Central Dispatch Authority, West Olive, MI;
  • Innovator of the Year - Shawn Shear, ENP, Communications Center
    Manager, Thornton 9-1-1 Emergency Communications Center, Thornton, CO;
  • Trainer of the Year (two-way tie) - John Halaychik III,
    Professional Development Coordinator, Tompkins County Department of
    Emergency Response, Ithaca, NY (and) Sandy Swartz, Emergency Complaint
    Writer, St. Petersburg Police Department, St. Petersburg, FL.

The PSAPs' Finest Awards Program is made possible by 9-1-1 professionals
who volunteer their time to serve as judges, who had this to say about
their work honoring emergency communications professionals.

Anthony Castillo, ENP, Manager, Emergency Communications, City of
Norfolk, VA
: "It has truly been my honor sitting on the panel for
NICE's 2018 PSAP's Finest Awards. The ‘hero's work' these dedicated men
and women do every day is nothing short of outstanding. The award
submissions we review make it difficult to select only one person or
agency. Congratulation to those selected and nominated! Truly hero's

Shinar Haynes, Executive Director, Tarrant County 9-1-1 District
(Fort Worth, TX)
: "Although they're a vital link in the public
safety cycle, 9-1-1 professionals are not often recognized for their
hard work, dedication, and selflessness. Still, these ‘heroes under the
headset' deal with everyone's worst day, hour, or moment, while helping
keep first responders safe. The PSAPs' Finest nominations reflected this
self-sacrificing spirit while also highlighting the importance of
leadership, technology and training."

Alphonso Dale, IT Project Manager, Information Technology Division,
City of Newport News, VA
: "I am extremely honored to be part of the
selection panel for the 2018 PSAPs' Finest Awards to honor emergency
communications professionals and the behind-the-scenes work that goes on
in Public Safety. This year's selection process was very difficult as
each nominee brought unique qualities to the profession."

Daniel R. Koenig, ENP, 9-1-1 Planning Coordinator, Palm Beach (FL)
County Public Safety Department 9-1-1 Technical Services
: "I was
very honored to be on the selection committee. 9-1-1 professionals are
the first access point for the public into the emergency services
system. The initial contact often sets the tone for incidents and
communications personnel often go unnoticed for the vital role they

Nominations for the 2019 PSAPs' Finest Awards will open in January 2019.
More information can be obtained on
the PSAPs' Finest website
 or by emailing

About NICE

NICE (NASDAQ:NICE) is the worldwide leading provider of both cloud and
on-premises enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see:

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

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