Market Overview

The Global Chatbots Market to 2023: A $3.14 Billion Opportunity -


The "Global
Chatbots Market - Growth, Trend and Forecasts (2018 - 2023)"

report has been added to's

Chatbots Market was worth USD 864.9 million in 2017 and is projected to
reach USD 3146.4 million by 2023 growing at a CAGR of 24.1% over the
period 2018-2023.

The evolution and utilization of artificial intelligence applications
are skyrocketing owing to its numerous benefits offered and rising
consumer base. The top messaging applications by users are WhatsApp,
Facebook Messenger, Skype, and Slack. The rising number of messengers
across the globe, the demand for chatbots which is capable of imitating
human conversation and solving various tasks are on the rise.

Numerous companies and startups are investing in the technology to ease
their businesses and tackle customer's queries. For instance, Chinese
WeChat bots are increasingly used to make medical appointments, transfer
money to friends, check in for a flight, and medical appointments.

Voice recognition coupled with artificial intelligence is high on demand
which can perform the tasks mentioned above without coming contact with
the device which can also be helpful for SMEs thereby propelling the
market growth over the forecast period. Furthermore, the industry
players are betting on blockchain technology with chatbots which can
enhance the potential and performance of these bots resulting in high
consumer interaction with consumer acquisition.

Key Highlights

  • Rising Utilization of Mobile & Website Applications
  • Cloud to Be the Fastest Growing
  • Asia Pacific to Witness the Highest Growth

Key Developments in Chatbots Market

  • May 2018: eGain launched Solve, a solution for Amazon Connect based on
    Amazon Web Services (AWS) cloud infrastructure which is expected to
    enhance the consumer experience and mitigate the latency

Key Topics Covered

1. Introduction

2. Research Approach and Methodology

3. Executive Summary

4. Chatbots Market Dynamics

5. Global Chatbots Market Segmentation

6. Competitive Inteligence - Company Profiles

  • IBM Corporation
  • eGain Corporation
  • Nuance Communications
  • Creative Virtual Ltd.
  • Artificial Solutions
  • Next IT Corp
  • ChattyPeople Chatbot
  • Smooch Technologies Inc.
  • Botsify
  • Chatfuel
  • PullString Inc.
  • Bold360
  • Dialogflow
  • Amazon Web Services, Inc. (Amazon Lex)
  • LiveChat, Inc.
  • LivePerson, Inc.

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