Market Overview

North American Customer Experience Management Market Analysis & Forecasts 2018-2024, With an Expected CAGR of 20.4% - ResearchAndMarkets.com

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The "North
America Customer Experience Management Market Analysis (2018-2024)"

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The North America Customer Experience Management Market size is expected
grow at a market growth of 20.4% CAGR during the forecast period.

The North American region is expected to be the dominant region
throughout the forecast period. Growing demand for CEM software in
sectors such as retail, telecom, and banking, to provide consistent and
enhanced consumer experience across the different channels has been the
factor driving the market in the region. Cloud technology is low cost
based integration of CEM system and is popular for its scalability and
flexibility. Cloud-based customer engagement solutions are offered to
help organizations manage and deliver seamless customer services to the
end users.

Based on Touch Point Type, the market is segmented into Call Centers,
Email & Web Services, Stores/Branch, Social Media, and Mobile & Others.
Based on Analytical Tool Type, the market is segmented into Text
Analytics, Web Analytics, Enterprise Feedback Management Software, and
Speech Analytics & Others. Based on Deployment Type, the market is
segmented into Cloud and On-Premise. Based on Vertical, the market is
segmented into BFSI, Government, Energy & Utilities, Healthcare,
Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based
on Regions, the market is segmented into US, Canada, Mexico and Rest of
North America.

Companies Mentioned

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Key Topics Covered:

Chapter 1. Market Scope & Methodology

Chapter 2. Market Overview

Chapter 3. North America Customer Experience Management Market

Chapter 4. North America Customer Experience Management Market by
Analytical Tool Type

Chapter 5. North America Customer Experience Management Market by
Deployment Type

Chapter 6. North America Customer Experience Management Market by
Vertical

Chapter 7. North America Customer Experience Management Market by Country

Chapter 8. Competitive Study

Chapter 9. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/2l2ctz/north_american?w=4

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