Market Overview

T-Mobile and MetroPCS Take J.D. Power's Top Spots for Customer Care


T-Mobile delivers the wireless industry's highest score ever – AGAIN
– in the Full Service Wireless Customer Care Study and MetroPCS is
highest ranked in Non-Contract Wireless Customer Care Study

This is what ‘we won't stop' means. J.D. Power today announced
that T-Mobile (NASDAQ:TMUS) has received the highest score of any
company, ever, in the 2018 J.D. Power U.S. Wireless Customer Care
Full-Service Study—Volume 2 – for the second time in a row! This marks
the 16th time T-Mobile ranks highest among full-service
providers in the study since 2004. In addition, MetroPCS took home the
win in their respective Non-Contract Full Service segment for Overall
Customer Care in the adjacent 2018 J.D. Power U.S. Wireless Customer
Care Non-Contract Study—Volume 2. That's a lot of happy wireless

Just 6 months ago, T-Mobile delivered the U.S. Wireless Customer Care
Full-Service study's highest overall wireless satisfaction score ever –
828. This time around, T-Mobile topped itself – and everyone else – with
a new record high of 839! T-Mobile is now the only company in the
study's history to set a new record high, in the same category, twice in
a row.

"These chart-busting results show the world what we already know – the
incredible Care teams at T-Mobile and MetroPCS are making customers
happier than anyone else in wireless…again and again and again," said
John Legere, CEO of T-Mobile. "It takes a customer-obsessed team to
deliver these kinds of scores. Customer happiness is what we do at the
Un-carrier – and we won't stop!"

The J.D. Power results show a clear customer affinity for the T-Mobile
care experience, whether it be on the phone, in-store, via online chat,
or easily navigating self-serve options. And while self-service options
like the T-Mobile App and
make life easier, today's high scores demonstrate that T-Mobile customer
service reps are delivering an unprecedented level of customer service
that is unmatched among Full Service wireless providers. Beyond rating
well for courtesy, T-Mobile customer service reps got high marks for
being knowledgeable, clear in their communication and quick to resolve
customer issues.

For more information about T-Mobile and MetroPCS J.D. Power rankings,
please visit

About T-Mobile US, Inc.

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ:TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. Our advanced nationwide 4G LTE network
delivers outstanding wireless experiences to 75.6 million customers who
are unwilling to compromise on quality and value. Based in Bellevue,
Washington, T-Mobile US provides services through its subsidiaries and
operates its flagship brands, T-Mobile and MetroPCS. For more
information, please visit

About J.D. Power

J.D. Power is a marketing, consumer intelligence, and data and analytics
company that helps its clients measure, understand, and improve the key
performance metrics that drive their growth and profitability. J.D.
Power's industry benchmarks, unique data and analytics platform and
reputation for independence and credibility has established the company
as one of the world's most well-known and trusted providers of Voice of
the Customer insights. Established in 1968, J.D. Power is headquartered
in Costa Mesa, California, and has offices in North/South America, Asia
Pacific, and Europe. For more information on car reviews and ratings,
car insurance, health insurance, cell phone ratings, and more, please

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