Market Overview

Accenture Achieves Lead Position in Winner's Circle of HFS Research's 2018 Industry Blueprint for Utility Operations


Accenture (NYSE:ACN) has been positioned in the "Winner's Circle" as
the leader in both execution and innovation in the HFS
Industry Blueprint: Utility Operations 2018

This press release features multimedia. View the full release here:

(Photo: Business Wire)

(Photo: Business Wire)

The report analyzed how well 18 service providers met their utility
clients' needs across the operations value chain by providing
industry-specific services, solutions and capabilities and supporting
and enabling the digital transformation of utilities. The top performers
like Accenture best realized the eight
ideals of the As-a-Service economy
, demonstrating more agility and
collaborative relationships with clients, with a focus on shared
outcomes, while driving new value through smarter combinations of talent
and technology.

"We're delighted to have been named as leader in this report again, as
it demonstrates our ongoing commitment to delivering leading-edge
innovation across the value chain in utility operations and our ability
to help our utilities clients navigate a challenging industry," said
Matias Alonso, a senior managing director at Accenture who leads its
Utilities industry group. "The breadth of our industry-specific
expertise sets us apart, as does our focus on collaboration and
co-creation with our clients, making us best placed to deliver
successful outcomes that align with our clients' business needs and our
vision for the future of the industry. Our continued investment in new
industry solutions, while building on key acquisitions, will ensure our
clients thrive in an increasingly competitive landscape."

In the report, Accenture was commended for leading the way by
strengthening its deep industry-specific expertise and capabilities, as
well as its excellent service delivery. Accenture was also recognized
for continuing to strengthen end-to-end capabilities across the value
chain by bringing acquisitions like Davies Consulting, Karmarama and
Fjord into utility operations engagements; by investing in digital
marketing offerings for utilities; and by collaborating with clients to
help them digitally transform and grow their core business while
creating and scaling up new services.

"Accenture's expertise in core utility processes and the depth of its
capabilities is leading in the industry," said Derk Erbé, research vice
president for Energy and Utilities at HFS Research. "Accenture's
continued commitment to helping utility customers drive value in core
operations and fund a pivot to new business models and services stands
out. Some particularly important areas of the utility value chain
currently undergoing drastic changes are customer experience in the
retail space and IT/OT integration in generation, transmission, and
distribution. Accenture is doubling down on these value chain segments
through investments and creation of industry-specific solutions and

Among the key strengths that HFS cited as contributing to Accenture's
leading position in the report:

  • A vision for the evolution of the utility operations market and
    In a challenging market environment, where a strong
    vision for the utility operations market is more important than ever,
    Accenture has one of the strongest, with new strategies to realize
    this for the industry.
  • Strong focus on the business challenges facing the utility industry: Accenture
    displays a holistic view of the challenges the industry faces, using
    business services and technologies as building blocks to address these
    problems. This approach resonates well with utility executives.
  • Cybersecurity approach and capabilities: HFS expects
    cybersecurity to break into the top three priorities of utility
    C-suite executives. Accenture is one of the few providers that
    provides the full spectrum of holistic security capabilities and an
    alliance ecosystem to tackle the cyber-physical threat to critical
    utility infrastructure.
  • Enabling business outcomes and new business models: Accenture
    continues to partner with clients to jointly pursue outcomes. For
    example, it helps clients reduce cost-to-serve and explore new revenue
    model opportunities. The value proposition is enabled by Accenture's
    five businesses – Strategy, Digital, Consulting, Operations, and

The findings of the report were based on extensive market research,
briefings with service providers, online interviews with clients of the
service providers evaluated, a survey of utility industry clients in the
Global 2000, and publicly available information.

The HFS Industry Blueprint: Utility Operations 2018 can be accessed here.

More information about Accenture's services to the utilities industry
can be accessed here.

About Accenture

Accenture is a leading global professional services company, providing a
broad range of services and solutions in strategy, consulting, digital,
technology and operations. Combining unmatched experience and
specialized skills across more than 40 industries and all business
functions – underpinned by the world's largest delivery network –
Accenture works at the intersection of business and technology to help
clients improve their performance and create sustainable value for their
stakeholders. With 449,000 people serving clients in more than 120
countries, Accenture drives innovation to improve the way the world
works and lives. Visit us at

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