Market Overview

CSG Systems International Reports Record Revenues for Second Quarter 2018

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CSG (NASDAQ:CSGS), the trusted partner to simplify the complexity of business
transformation in the digital age
, today reported results for the
quarter ended June 30, 2018.

Key Highlights:

  • Second quarter 2018 financial results:
    • Total revenues were $213.0 million.
    • GAAP operating income was $24.1 million, or 11.3% of
      total revenues, and non-GAAP operating income was $35.6
      million
      , or 16.7% of total revenues.
    • GAAP earnings per diluted share (EPS) was $0.46. Non-GAAP
      EPS was $0.73.
    • Cash flows from operations were negative $(3.6) million.
  • CSG declared its quarterly cash dividend of $0.21 per share of
    common stock, or a total of approximately $7 million, to
    shareholders.

"We delivered another solid quarter demonstrating the progress that we
are making on our strategic initiatives aimed at driving revenue growth
and profits," said Bret Griess, president and chief executive officer
for CSG. "We grew our Ascendon, managed services and total revenues by
double digits. We expanded our footprint in the telecom and financial
services verticals, helping to diversify our revenue streams. And
importantly, we continue to get broader and deeper within our clients'
businesses. We remain focused on our continued execution of our plan
aimed at creating long-term value for our shareholders, clients and
employees."

Financial Overview (unaudited)

(in thousands, except per share amounts and percentages):

    Quarter Ended June 30,     Six Months Ended June 30,
        Percent         Percent
2018 2017 Changed 2018 2017 Changed
Revenues $ 213,033 $ 192,713 11 % $ 414,737 $ 385,183 8 %
GAAP Results:
Operating Income $ 24,087 $ 24,248 (1 %) $ 49,854 $ 51,261 (3 %)
Operating Margin 11.3 % 12.6 % 12.0 % 13.3 %
EPS $ 0.46 $ 0.35 31 % $ 0.88 $ 0.97 (9 %)
Non-GAAP Results:
Operating Income $ 35,578 $ 34,687 3 % $ 70,877 $ 69,332 2 %
Operating Margin 16.7 % 18.0 % 17.1 % 18.0 %
EPS $ 0.73 $ 0.62 18 % $ 1.42 $ 1.25 14 %

For additional information and reconciliations regarding CSG's use of
non-GAAP financial measures, please refer to the attached Exhibit 2 and
the Investor Relations section of CSG's website at www.csgi.com.

Results of Operations

Total Revenues: Total revenues for
the second quarter of 2018 were $213.0 million, an 11% increase when
compared to revenues of $192.7 million for the second quarter of 2017,
and a 6% increase when compared to revenues of $201.7 million for the
first quarter of 2018. The year-over-year increase in revenues can be
primarily attributed to the acquisition of Business Ink on February 28,
2018, which generated approximately $16 million of revenue for the
second quarter of 2018, and the continued growth in CSG's cloud
solutions and managed services offerings. The sequential quarterly
increase is mainly due to the second quarter of 2018 having a full
quarter of Business Ink revenues as compared to only one month of
revenues in the first quarter of 2018.

GAAP Results: GAAP operating income
for the second quarter of 2018 was $24.1 million, or 11.3% of total
revenues, compared to $24.2 million, or 12.6% of total revenues, for the
second quarter of 2017, and $25.8 million, or 12.8% of total revenues,
for the first quarter of 2018.

GAAP EPS for the second quarter of 2018 was $0.46, as compared to $0.35
for the second quarter of 2017, and $0.42 for the first quarter of 2018.
The year-over-year increase in GAAP EPS is primarily due to a lower
effective tax rate resulting primarily from the U.S. Tax Reform enacted
in December 2017.

Non-GAAP Results: Non-GAAP operating
income for the second quarter of 2018 was $35.6 million, or 16.7% of
total revenues, compared to $34.7 million, or 18.0% of total revenues,
for the second quarter of 2017, and $35.3 million, or 17.5% of total
revenues for the first quarter of 2018. Non-GAAP EPS for the second
quarter of 2018 was $0.73, compared to $0.62 for the second quarter of
2017, and $0.69 for the first quarter of 2018.

The higher non-GAAP EPS for the second quarter of 2018 when compared to
the second quarter of 2017 is primarily the result of a lower non-GAAP
effective income tax rate of 27%, compared to 34% for the second quarter
of 2017. The lower non-GAAP effective income tax rate is due to the U.S.
Tax Reform enacted in December 2017.

Balance Sheet and Cash Flows

Cash, cash equivalents and short-term investments at June 30, 2018 were
$186.4 million, compared to $222.1 million as of March 31, 2018 and
$261.4 million as of December 31, 2017. CSG had net cash flows from
operations for the second quarters ended June 30, 2018 and 2017 of
negative $(3.6) million and $34.5 million, respectively, and had
non-GAAP free cash flow of negative $(18.1) million and $25.3 million,
respectively. Cash flows from operations for the second quarter of 2018
were negatively impacted by an increase in accounts receivable,
primarily related to the timing around a recurring client payment that
was delayed and received subsequent to quarter-end.

Summary of 2018 Financial Guidance

CSG is updating its financial guidance for the full year 2018 as follows:

    As of August 1, 2018     Previous
GAAP Measures:
Revenues No change $845 - $865 million
Operating Margin Percentage 12.6% 12.8%
EPS No change $1.89 - $2.02
Cash Flows from Operating Activities No change $130 - $150 million
Non-GAAP Measures:
Operating Margin Percentage No change 16.9%
EPS No change $2.81 - $2.93

For additional information and reconciliations regarding CSG's use of
non-GAAP financial measures, please refer to the attached Exhibit 2 and
the Investor Relations section of CSG's website at www.csgi.com.

Conference Call

CSG will host a conference call on Wednesday, August 1, 2018 at 5:00
p.m. Eastern Time, to discuss CSG's second quarter results for 2018. The
call will be carried live and archived on the Internet. A link to the
conference call is available at http://ir.csgi.com.
In addition, to reach the conference by phone, dial 1-877-260-1479 and
ask the operator for the CSG conference call and Liz Bauer, chairperson.

Additional Information

For information about CSG, please visit CSG's web site at www.csgi.com.
Additional information can be found in the Investor Relations section of
the website.

About CSG

CSG simplifies the complexity of business transformation in the digital
age for the most respected communications, media and entertainment
service providers worldwide. With over 35 years of experience, CSG
delivers revenue
management
, customer
experience
and digital
monetization
solutions for every stage of the customer lifecycle.
The company is the trusted partner driving digital transformation for
leading global brands, including Arrow Electronics, AT&T, Bharti Airtel,
Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk,
Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless, limitless
communications, information and content services for everyone. For more
information, visit our website at csgi.com
and follow us on LinkedIn,
Twitter
and Facebook.

Forward-Looking Statements

This news release contains forward-looking statements as defined under
the Securities Act of 1933, as amended, that are based on assumptions
about a number of important factors and involve risks and uncertainties
that could cause actual results to differ materially from what appears
in this news release. Some of these key factors include, but are not
limited to the following items:

  • CSG derives approximately sixty percent of its revenues from its three
    largest clients;
  • Continued market acceptance of CSG's products and services;
  • CSG's ability to continuously develop and enhance products in a
    timely, cost-effective, technically-advanced and competitive manner;
  • CSG's ability to deliver its solutions in a timely fashion within
    budget, particularly large and complex software implementations;
  • CSG's dependency on the global telecommunications industry, and in
    particular, the North American telecommunications industry;
  • CSG's ability to meet its financial expectations as a result of its
    dependency on software sales, which are subject to greater volatility;
  • Increasing competition in CSG's market from companies of greater size
    and with broader presence in the communications sector;
  • CSG's ability to successfully integrate and manage acquired businesses
    or assets to achieve expected strategic, operating and financial goals;
  • CSG's ability to protect its intellectual property rights;
  • CSG's ability to maintain a reliable, secure computing environment;
  • CSG's ability to conduct business in the international marketplace;
  • CSG's ability to comply with applicable U.S. and International laws
    and regulations; and
  • Fluctuations in credit market conditions, general global economic and
    political conditions, and foreign currency exchange rates.

This list is not exhaustive and readers are encouraged to review the
additional risks and important factors described in CSG's reports on
Forms 10-K and 10-Q and other filings made with the SEC.

 
CSG SYSTEMS INTERNATIONAL, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED
(in thousands, except per share amounts)
 
        June 30,     December 31,
2018 2017

ASSETS

Current assets:
Cash and cash equivalents $ 119,671 $ 122,243
Short-term investments   66,693   139,117
Total cash, cash equivalents and short-term investments 186,364 261,360
Trade accounts receivable:
Billed, net of allowance of $3,961 and $4,149 239,913 219,531
Unbilled 38,832 31,187
Income taxes receivable 10,951 13,839
Other current assets   38,185   28,349
Total current assets   514,245   554,266
Non-current assets:
Property and equipment, net of depreciation of $108,542 and $123,126 75,040 44,651
Software, net of amortization of $114,010 and $108,986 30,926 26,906
Goodwill 210,605 210,080
Client contracts, net of amortization of zero and $97,109 - 43,626
Acquired client contracts, net of amortization of $79,398 and zero 41,573 -
Client contract costs, net of amortization of $30,932 and zero 35,527 -
Deferred income taxes 12,303 14,057
Other assets   7,012   10,948
Total non-current assets   412,986   350,268
Total assets $ 927,231 $ 904,534

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:
Current portion of long-term debt $ 7,500 $ 22,500
Client deposits 35,626 31,053
Trade accounts payable 37,316 38,420
Accrued employee compensation 44,498 62,984
Deferred revenue 39,558 41,885
Income taxes payable 1,006 1,216
Other current liabilities   26,262   24,535
Total current liabilities   191,766   222,593
Non-current liabilities:
Long-term debt, net of unamortized discounts of $16,721 and $18,264 353,904 309,236
Deferred revenue 9,074 12,346
Income taxes payable 2,396 2,415
Deferred income taxes 9,162 4,584
Other non-current liabilities   11,069   10,614
Total non-current liabilities   385,605   339,195
Total liabilities   577,371   561,788
Stockholders' equity:
Preferred stock, par value $.01 per share; 10,000 shares authorized;
zero shares issued and outstanding
- -
Common stock, par value $.01 per share; 100,000 shares authorized;
33,561 and 33,516 shares outstanding
692 689
Common stock warrants; 439 warrants vested and 1,425 issued 9,082 9,082
Additional paid-in capital 431,450 427,091
Treasury stock, at cost; 34,334 and 34,075 shares (826,066 ) (814,732 )
Accumulated other comprehensive income (loss):
Unrealized loss on short-term investments, net of tax (114 ) (88 )
Cumulative foreign currency translation adjustments (37,255 ) (28,734 )
Accumulated earnings   772,071   749,438
Total stockholders' equity   349,860   342,746
Total liabilities and stockholders' equity $ 927,231 $ 904,534
 
 
CSG SYSTEMS INTERNATIONAL, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED
(in thousands, except per share amounts)
 
    Quarter Ended     Six Months Ended

June 30,
2018

   

June 30,
2017

June 30,
2018

   

June 30,
2017

Revenues:
Cloud and related solutions $ 187,401 $ 157,879 $ 364,917 $ 316,656
Software and services 13,331 15,896 25,290 30,954
Maintenance   12,301   18,938   24,530   37,573
Total revenues   213,033   192,713   414,737   385,183
Cost of revenues (exclusive of depreciation, shown separately below):
Cloud and related solutions 95,212 77,286 182,120 153,338
Software and services 8,614 10,405 17,147 21,679
Maintenance   5,666   9,969   11,321   20,351
Total cost of revenues 109,492 97,660 210,588 195,368
Other operating expenses:
Research and development 30,953 27,939 60,332 54,779
Selling, general and administrative 40,624 36,819 81,272 74,165
Depreciation 4,548 3,316 8,462 6,631
Restructuring and reorganization charges   3,329   2,731   4,229   2,979
Total operating expenses   188,946   168,465   364,883   333,922
Operating income   24,087   24,248   49,854   51,261
Other income (expense):
Interest expense (4,480 ) (4,146 ) (8,746 ) (8,452 )
Amortization of original issue discount (661 ) (625 ) (1,313 ) (1,513 )
Interest and investment income, net 770 704 1,581 1,510
Loss on extinguishment of debt - - (810 ) -
Other, net   1,008   122   362   (153 )
Total other   (3,363 )   (3,945 )   (8,926 )   (8,608 )
Income before income taxes 20,724 20,303 40,928 42,653
Income tax provision   (5,607 )   (8,722 )   (11,797 )   (10,835 )
Net income $ 15,117 $ 11,581 $ 29,131 $ 31,818
 
Weighted-average shares outstanding:
Basic 32,589 32,572 32,558 32,294
Diluted 32,908 32,996 33,005 32,795
 
Earnings per common share:
Basic $ 0.46 $ 0.36 $ 0.89 $ 0.99
Diluted 0.46 0.35 0.88 0.97
 
 
CSG SYSTEMS INTERNATIONAL, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED
(in thousands)
 
    Six Months Ended
June 30, 2018     June 30, 2017
Cash flows from operating activities:
Net income $ 29,131 $ 31,818
Adjustments to reconcile net income to net cash provided by
operating activities -
Depreciation 8,462 6,631
Amortization 20,957 14,418
Amortization of original issue discount 1,313 1,513
Asset impairment 1,001 2,147
Gain on short-term investments and other (108 ) (37 )
Loss on extinguishment of debt 810 -
Deferred income taxes 4,944 1,725
Stock-based compensation   10,213   11,644
Subtotal   76,723   69,859
Changes in operating assets and liabilities, net of acquired amounts:
Trade accounts receivable, net (11,369 ) 7,796
Other current and non-current assets (13,995 ) (4,787 )
Income taxes payable/receivable 1,828 (1,402 )
Trade accounts payable and accrued liabilities (27,772 ) (19,266 )
Deferred revenue   799   12,288
Net cash provided by operating activities   26,214   64,488
 
Cash flows from investing activities:
Purchases of property and equipment (26,715 ) (18,738 )
Purchases of short-term investments (44,345 ) (73,831 )
Proceeds from sale/maturity of short-term investments 116,866 104,291
Acquisition of and investments in business, net of cash acquired (68,636 ) -
Acquisition of and investments in client contracts   -   (7,526 )
Net cash provided by (used in) investing activities   (22,830 )   4,196
 
Cash flows from financing activities:
Proceeds from issuance of common stock 1,134 846
Payment of cash dividends (14,375 ) (13,713 )
Repurchase of common stock (18,319 ) (16,482 )
Proceeds from long-term debt 150,000 -
Payments on long-term debt (121,875 ) (7,500 )
Settlement of convertible notes - (34,771 )
Payments of deferred financing costs   (1,490 )   -
Net cash used in financing activities   (4,925 )   (71,620 )
Effect of exchange rate fluctuations on cash   (1,031 )   1,696
 
Net decrease in cash and cash equivalents (2,572 ) (1,240 )
 
Cash and cash equivalents, beginning of period   122,243   126,351
Cash and cash equivalents, end of period $ 119,671 $ 125,111
 
Supplemental disclosures of cash flow information:
Cash paid during the period for -
Interest $ 7,744 $ 7,629
Income taxes 4,778 10,490
 
 

EXHIBIT 1
CSG SYSTEMS INTERNATIONAL, INC.
SUPPLEMENTAL
REVENUE ANALYSIS

Revenues by Geography

 
        Quarter Ended     Quarter Ended     Quarter Ended
June 30, March 31, June 30,
2018 2018 2017
Americas 85 % 84 % 85 %
Europe, Middle East and Africa 10 % 10 % 9 %
Asia Pacific 5 % 6 % 6 %
Total Revenues 100 % 100 % 100 %
 
 

Revenues by Significant Customers: 10% or
more of Revenues

 
        Quarter Ended     Quarter Ended     Quarter Ended
June 30, March 31, June 30,
2018 2018 2017
Comcast 25 % 28 % 27 %
Charter 21 % 21 % 21 %
DISH 10 % 10 % 11 %
 
 

EXHIBIT 2
CSG SYSTEMS INTERNATIONAL, INC.
DISCLOSURES
FOR NON-GAAP FINANCIAL MEASURES

Use of Non-GAAP Financial Measures and
Limitations

To supplement its condensed consolidated financial statements presented
in accordance with generally accepted accounting principles (GAAP), CSG
uses non-GAAP operating income, non-GAAP EPS, non-GAAP adjusted EBITDA,
and non-GAAP free cash flow. CSG believes that these non-GAAP financial
measures, when reviewed in conjunction with its GAAP financial measures,
provide investors with greater transparency to the information used by
CSG's management in its financial and operational decision making. CSG
uses these non-GAAP financial measures for the following purposes:

  • Certain internal financial planning, reporting, and analysis;
  • Forecasting and budgeting;
  • Certain management compensation incentives; and
  • Communications with CSG's Board of Directors, stockholders, financial
    analysts, and investors.

These non-GAAP financial measures are provided with the intent of
providing investors with the following information:

  • A more complete understanding of CSG's underlying operational results,
    trends, and cash generating capabilities;
  • Consistency and comparability with CSG's historical financial results;
    and
  • Comparability to similar companies, many of which present similar
    non-GAAP financial measures to investors.

Non-GAAP financial measures are not measures of performance under GAAP,
and therefore should not be considered in isolation or as a substitute
for GAAP financial information. Limitations with the use of non-GAAP
financial measures include the following items:

  • Non-GAAP financial measures are not based on any comprehensive set of
    accounting rules or principles;
  • The way in which CSG calculates non-GAAP financial measures may differ
    from the way in which other companies calculate similar non-GAAP
    financial measures;
  • Non-GAAP financial measures do not include all items of income and
    expense that affect CSG's operations and that are required by GAAP to
    be included in financial statements;
  • Certain adjustments to CSG's non-GAAP financial measures result in the
    exclusion of items that are recurring and will be reflected in CSG's
    financial statements in future periods; and
  • Certain charges excluded from CSG's non-GAAP financial measures are
    cash expenses, and therefore do impact CSG's cash position.

CSG compensates for these limitations by relying primarily on its GAAP
results and using non-GAAP financial measures as a supplement only.
Additionally, CSG provides specific information regarding the treatment
of GAAP amounts considered in preparing the non-GAAP financial measures
and reconciles each non-GAAP financial measure to the most directly
comparable GAAP measure.

Non-GAAP Financial Measures: Basis of
Presentation

The table below outlines the exclusions from CSG's non-GAAP financial
measures:

        Non-GAAP Exclusions     Operating
Income
    EPS
Restructuring and reorganization charges X X
Acquisition-related costs X X
Stock-based compensation X X
Amortization of acquired intangible assets X X
Amortization of original issue discount ("OID") X
Gain (loss) on extinguishment of debt X
Unusual income tax matters X

CSG believes that excluding certain items in calculating its non-GAAP
financial measures provides meaningful supplemental information
regarding CSG's performance and these items are excluded for the
following reasons:

  • Restructuring and reorganization charges are expenses that result from
    cost reduction initiatives and/or significant changes to CSG's
    business, to include such things as involuntary employee terminations,
    changes in management structure, divestitures of businesses, facility
    consolidations and abandonments, and fundamental reorganizations
    impacting operational focus and direction. These charges are not
    considered reflective of CSG's recurring core business operating
    results. The exclusion of these items in calculating CSG's non-GAAP
    financial measures allows management and investors an additional means
    to compare CSG's current financial results with historical and future
    periods.
  • Acquisition-related costs relate to direct and incremental expenses
    related to business acquisitions, and thus, are not considered
    reflective of CSG's recurring core business operating results. These
    costs typically include expenses related to legal, accounting, and
    other professional services. The exclusion of these costs in
    calculating CSG's non-GAAP financial measures allows management and
    investors an additional means to compare CSG's current financial
    results with historical and future periods.
  • Stock-based compensation results from CSG's issuance of equity awards
    to its employees under incentive compensation programs. The amount of
    this incentive compensation in any period is not generally linked to
    the level of performance by employees or CSG. The exclusion of these
    expenses in calculating CSG's non-GAAP financial measures allows
    management and investors an additional means to evaluate the non-cash
    expense related to compensation included in CSG's results of
    operations, and therefore, the exclusion of this item allows investors
    to further evaluate the cash generating capabilities of CSG's business.
  • Amortization of acquired intangible assets is the result of business
    acquisitions. A portion of the purchase price in an acquisition is
    allocated to acquired intangible assets (e.g., software, client
    relationships, etc.), which are then amortized to expense over their
    estimated useful lives. This annual amortization expense is generally
    unchanged from the initial estimates, regardless of performance of the
    acquired business in any one period. Also, the value assigned to
    acquired intangible assets in a business combination is based on
    various estimates and valuation techniques, and does not necessarily
    represent the costs CSG would incur to develop such capabilities
    internally. Additionally, amortization of acquired intangible assets
    can be inconsistent in amount and frequency, and can be significantly
    affected by the timing and size of an acquisition. The exclusion of
    these expenses in calculating CSG's non-GAAP financial measures allows
    management and investors an additional means to evaluate the non-cash
    expense related to acquisitions included in CSG's results of
    operations, and therefore, the exclusion of this item allows investors
    to further evaluate the cash generating capabilities of CSG's business.
  • The convertible notes OID is the result of allocating a portion of the
    principal balance of the debt at issuance to the equity component of
    the instrument, as required under current accounting rules. This OID
    is then amortized to interest expense over the life of the respective
    convertible debt instrument. The interest expense related to the
    amortization of the OID is a non-cash expense, and therefore, the
    exclusion of this item allows investors to further evaluate the cash
    interest costs of CSG's convertible notes for cash flow, liquidity,
    and debt service purposes.
  • Gains and losses related to the extinguishment of debt are a result of
    the refinancing of CSG's credit agreement and/or repurchase of CSG's
    convertible notes. These activities are not considered reflective of
    CSG's recurring core business operating results. Any resulting gain or
    loss is generally non-cash income or expense, and therefore, the
    exclusion of this item allows investors to further evaluate the cash
    impact of these repurchases for cash flow and liquidity purposes. In
    addition, the exclusion of these gains and losses in calculating CSG's
    non-GAAP EPS allows management and investors an additional means to
    compare CSG's current operating results with historical and future
    periods.
  • Unusual items within CSG's quarterly and/or annual income tax expense
    can occur from such things as income tax accounting timing matters,
    income taxes related to unusual events, or as a result of different
    treatment of certain items for book accounting and income tax
    purposes. Consideration of such items in calculating CSG's non-GAAP
    financial measures allows management and investors an additional means
    to compare CSG's current financial results with historical and future
    periods.

CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow.
Management believes non-GAAP adjusted EBITDA is a useful measure to
investors in evaluating CSG's operating performance, debt servicing
capabilities, and enterprise valuation. CSG defines non-GAAP adjusted
EBITDA as income before interest, income taxes, depreciation,
amortization, stock-based compensation, foreign currency transaction
adjustments, and unusual items, such as restructuring and reorganization
charges, and gains and losses related to the extinguishment of debt, as
discussed above. Additionally, management uses non-GAAP free cash flow,
among other measures, to assess its financial performance and cash
generating capabilities, and believes that it is useful to investors
because it shows CSG's cash available to service debt, make strategic
acquisitions and investments, repurchase its common stock, pay cash
dividends, and fund ongoing operations. CSG defines non-GAAP free cash
flow as net cash flows from operating activities less the purchases of
property and equipment.

Non-GAAP Financial Measures

Non-GAAP Operating Income:

The reconciliations of GAAP operating income to non-GAAP operating
income for the indicated periods are as follows (in thousands, except
percentages):

    Quarter Ended     Quarter Ended
June 30, 2018 June 30, 2017
    % of     % of
Amounts Revenues Amounts Revenues
GAAP operating income $ 24,087 11.3 % $ 24,248 12.6 %
Restructuring and reorganization charges (1) 3,329 1.6 % 2,731 1.4 %
Acquisition-related charges 3 0.0 % - - %
Stock-based compensation (1) 5,663 2.6 % 5,974 3.1 %
Amortization of acquired intangible assets   2,496 1.2 %   1,734 0.9 %
Non-GAAP operating income $ 35,578 16.7 % $ 34,687 18.0 %
 
Six Months Ended Six Months Ended
June 30, 2018 June 30, 2017
% of % of
Amounts Revenues Amounts Revenues
GAAP operating income $ 49,854 12.0 % $ 51,261 13.3 %
Restructuring and reorganization charges (1) 4,229 1.0 % 2,979 0.8 %
Acquisition-related charges 2,358 0.6 % - - %
Stock-based compensation (1) 10,233 2.5 % 11,644 3.0 %
Amortization of acquired intangible assets   4,203 1.0 %   3,448 0.9 %
Non-GAAP operating income $ 70,877 17.1 % $ 69,332 18.0 %
(1)   Stock-based compensation included in the tables above and following
excludes amounts that have been recorded in restructuring and
reorganization charges.
 

Non-GAAP EPS:

The reconciliations of GAAP EPS to non-GAAP EPS for the indicated
periods are as follows (in thousands, except per share amounts):

    Quarter Ended     Quarter Ended
June 30, 2018 June 30, 2017
Amounts     EPS (3) Amounts     EPS (3)
GAAP net income $ 15,117 $ 0.46 $ 11,581 $ 0.35
GAAP income tax provision (2)   5,607     8,722  
GAAP income before income taxes 20,724 20,303
Restructuring and reorganization charges (1) 3,329 2,731
Acquisition-related costs 3 -
Stock-based compensation (1) 5,663 5,974
Amortization of acquired intangible assets 2,496 1,734
Amortization of OID   661     625  
Non-GAAP income before income taxes 32,876 31,367
Non-GAAP income tax provision (2)   (8,877 )   (10,790 )
Non-GAAP net income $ 23,999   $ 0.73 $ 20,577   $ 0.62
 
Six Months Ended Six Months Ended
June 30, 2018 June 30, 2017
Amounts EPS (3) Amounts EPS (3)
GAAP net income $ 29,131 $ 0.88 $ 31,818 $ 0.97
GAAP income tax provision (2)   11,797     10,835  
GAAP income before income taxes 40,928 42,653
Restructuring and reorganization charges (1) 4,229 2,979
Acquisition-related costs 2,358 -
Stock-based compensation (1) 10,233 11,644
Amortization of acquired intangible assets 4,203 3,448
Loss on extinguishment of debt 810 -
Amortization of OID   1,313     1,513  
Non-GAAP income before income taxes 64,074 62,237
Non-GAAP income tax provision (2)   (17,300 )   (21,378 )
Non-GAAP net income $ 46,774   $ 1.42 $ 40,859   $ 1.25
(2)   For the second quarter and six months ended June 30, 2018 the GAAP
effective income tax rates were approximately 27% and 29%,
respectively, and the non-GAAP effective income tax rates were
approximately 27% for both periods.
 
For the second quarter and six months ended June 30, 2017 the GAAP
effective income tax rates were approximately 43% and 25%,
respectively, and the non-GAAP effective income tax rates were
approximately 34% for both periods. The difference between the GAAP
and non-GAAP effective income tax rate relates primarily to the
timing treatment of the net income tax benefit from Comcast's
exercise of their vested stock warrants in January 2017. The net
income tax benefit from the exercise of the warrants was spread
ratably across 2017 in the non-GAAP effective income tax rate;
however, the entire amount of the benefit was recorded as a discrete
item, as required by GAAP, in the first quarter 2017 resulting in a
GAAP effective income tax rate of 9%.
 
(3) The outstanding diluted shares for the second quarter and six months
ended June 30, 2018 were 32.9 million and 33.0 million,
respectively, and for the second quarter and six months ended June
30, 2017 were 33.0 million and 32.8 million, respectively.
 
 

Non-GAAP Adjusted EBITDA:

CSG's calculation of non-GAAP adjusted EBITDA and the reconciliation of
CSG's non-GAAP adjusted EBITDA measure to GAAP net income is provided
below for the indicated periods (in thousands, except percentages):

    Quarter Ended     Six Months Ended
June 30, June 30,
2018     2017 2018     2017
GAAP net income $ 15,117 $ 11,581 $ 29,131 $ 31,818
GAAP income tax provision 5,607 8,722 11,797 10,835
Interest expense (4) 4,480 4,146 8,746 8,452
Amortization of OID 661 625 1,313 1,513
Loss on extinguishment of debt - - 810 -
Interest and investment income and other, net   (1,778 )   (826 )   (1,943 )   (1,357 )
GAAP operating income 24,087 24,248 49,854 51,261
Restructuring and reorganization charges (1) 3,329 2,731 4,229 2,979
Stock-based compensation (1) 5,663 5,974 10,233 11,644
Amortization of acquired intangible assets (5) 2,496 1,734 4,203 3,448
Amortization of other intangible assets (5) 2,323 4,656 4,581 9,832
Amortization of client contract costs (5) 5,784 - 11,262 -
Acquisition-related costs 3 - 2,358 -
Depreciation   4,548     3,316     8,462     6,631  
Non-GAAP adjusted EBITDA $ 48,233   $ 42,659   $ 95,182   $ 85,795  
Non-GAAP adjusted EBITDA as a percentage of revenues   23 %   22 %   23 %   22 %
(4)   Interest expense includes amortization of deferred financing costs
as provided in Note 5 below.
 
(5) Amortization on the statement of cash flows is made up of the
following items for the indicated periods (in thousands):
            Quarter Ended     Six Months Ended
June 30, June 30,
2018     2017 2018     2017
Amortization of acquired intangible assets $ 2,496 $ 1,734 $ 4,203 $ 3,448
Amortization of other intangible assets 2,323 4,656 4,581 9,832
Amortization of client contract costs 5,784 - 11,262 -
Amortization of deferred financing costs   408   557   911   1,138
Total amortization $ 11,011 $ 6,947 $ 20,957 $ 14,418
 

Non-GAAP Free Cash Flow:

CSG's calculation of non-GAAP free cash flow and the reconciliation of
CSG's non-GAAP free cash flow measure to cash flows from operating
activities are provided below for the indicated periods (in thousands):

    Quarter Ended     Six Months Ended
June 30, June 30,
2018     2017 2018     2017
Cash flows from operating activities $ (3,641 ) $ 34,524 $ 26,214 $ 64,488
Purchases of property and equipment   (14,480 )   (9,181 )   (26,715 )   (18,738 )
Non-GAAP free cash flow $ (18,121 ) $ 25,343   $ (501 ) $ 45,750  
 

Non-GAAP Financial Measures – 2018 Financial
Guidance

Non-GAAP Operating Income Margin:

The reconciliation of GAAP operating income margin to non-GAAP operating
income margin, as included in CSG's 2018 full year financial guidance,
is as follows:

                2018
Guidance
GAAP operating margin 12.6 %
Restructuring and reorganization charges (6) 0.6 %
Acquisition-related costs (7) 0.3 %
Stock-based compensation (8) 2.4 %
Amortization of acquired intangible assets (9) 1.0 %
Non-GAAP operating margin 16.9 %
(6)   This represents the pretax impact of restructuring and
reorganization charges of an estimated $5 million on CSG's operating
income margin as a percentage of the midpoint of 2018 revenue
guidance.
 
(7) This represents the pretax impact of acquisition-related costs of an
estimated $2 million on CSG's operating income margin as a
percentage of the midpoint of 2018 revenue guidance.
 
(8) This represents the pretax impact of stock-based compensation
expense of an estimated $20 million on CSG's operating income margin
as a percentage of the midpoint of 2018 revenue guidance.
 
(9) This represents the pretax impact of amortization of acquired
intangible assets expense of an estimated $9 million on CSG's
operating income margin as a percentage of the midpoint of 2018
revenue guidance.
 

Non-GAAP EPS:

The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG's 2018
full year financial guidance is as follows (in thousands, except per
share amounts):

    2018 Guidance Range
Low Range     High Range
Amounts     EPS (11) Amounts     EPS (11)
GAAP net income $ 62,300 $ 1.89 $ 66,600 $ 2.02
GAAP income tax provision (10)   25,400     27,100  
GAAP income before income taxes 87,700 93,700
Restructuring and reorganization charges 5,100 5,100
Acquisition-related costs 2,400 2,400
Stock-based compensation 20,200 20,200
Amortization of acquired intangible assets 8,500 8,500
Loss on extinguishment of debt 800 800
Amortization of OID   2,700     2,700  
Non-GAAP income before income taxes 127,400 133,400
Non-GAAP income tax provision (10)   (34,600 )   (36,500 )
Non-GAAP net income $ 92,800   $ 2.81 $ 96,900   $ 2.93
(10)   For 2018, the estimated effective income tax rate for GAAP and
non-GAAP purposes are expected to be approximately 29% and 27%,
respectively.
 
(11) The weighted-average diluted shares outstanding are expected to be
approximately 33 million.
 

Non-GAAP Adjusted EBITDA:

CSG's calculation of non-GAAP adjusted EBITDA and the reconciliation of
CSG's non-GAAP adjusted EBITDA measure to GAAP net income is provided
below for CSG's 2018 full year financial guidance at the mid-point (in
thousands, except percentages):

                2018
GAAP net income $ 64,500
GAAP income tax provision 26,300
Interest expense 17,800
Amortization of OID 2,700
Loss on extinguishment of debt 800
Interest and investment income and other, net   (4,000 )
GAAP operating income 108,100
Restructuring and reorganization charges 5,100
Acquisition-related costs 2,400
Stock-based compensation 20,200
Amortization of acquired intangible assets 8,500
Amortization of other intangible assets 9,100
Amortization of client contract costs 23,400
Depreciation   19,000  
Non-GAAP adjusted EBITDA $ 195,800  
Non-GAAP adjusted EBITDA as a percentage of revenues   23 %
 

Non-GAAP Free Cash Flow

CSG's calculation of non-GAAP free cash flow and the reconciliation of
CSG's non-GAAP free cash flow measure to cash flows from operating
activities is provided below for the indicated period (in thousands):

                2018
Cash flows from operating activities $ 140,000
Purchases of property and equipment   (40,000 )
Non-GAAP free cash flow $ 100,000  

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