Market Overview

ZOOM International Announces Listing in Cisco SolutionsPlus


The Cisco Ecosystem Gains a Unique, World-Class WFO in the Contact
Center Portfolio

ZOOM International, a provider of omnichannel customer experience and
workforce optimization (WFO) software for contact centers, today
announced major news for the Cisco ecosystem.

For the first time, ZOOM is listed in the Cisco SolutionsPlus catalog.
Industry-first catalog packaging will help the Cisco ecosystem drive
value, compete, and win in three unique ways. First, ZOOM is a
channel-only company—they do not compete with Cisco sales teams or
partners "by going direct." Second, ZOOM is known for "being easy to do
business with" and has award winning services and support across 90+
countries. Third, a "make things simpler" approach gives Cisco a strong
pricing advantage in the commercial market—including subscription
pricing and built-in maintenance items to make it easy for sales teams
to understand and communicate.

Brian Shore, CEO of ZOOM International, highlighted the announcement,
"We are first and foremost a world-wide service company with a stated
purpose to serve the needs of others: employees, partners and customers.
Our goal is to exceed expectations with our products, services and
especially our channel model. We are one of very few companies in our
space to deliver 100% channel loyalty and zero direct business. We have
been fortunate to organically grow our joint Cisco and ZOOM customer
base to over 1,500+ customers, 150,000+ Seats and share 361 world-wide
channel partners in 90 countries. Our partnership with Cisco will allow
us to bring the most advanced omnichannel quality management solutions
and customer search engine that enables our customers to easily identify
the brilliance in their service practices, while minimizing their
challenging moments. Simply stated, ZOOM and Cisco are a powerful
combination to reduce customer attrition and protect top line revenues."

As of Q2 2018, ZOOM's customer sat score is an NPS of 88 for the
trailing 365 days. Out of approximately 70 WFO vendors worldwide, the
company is one of seven on the Gartner Magic Quadrant for WEM this year.
ZOOM's customer experience solutions are powered by the ZOOM omnichannel
search engine—a platform for capturing any type of customer
interaction—from emails to UpstreamWorks chats to Hubspot
page views—and provides both BI tooling and text analysis that is truly
unique in the industry.

ZOOM's coverage of Cisco is broad and deep, supporting every major
platform in Cisco's portfolio—unified communications, customer care,
conferencing, and collaboration endpoints as well as integrations with
Broadsoft and mobile recording. The ZOOM architecture supports other
telephony platforms, which can help Cisco partners and sales reps win
opportunities to consolidate telephony platforms and standardize on

ZOOM's recent customer survey paints a picture for why companies pick
ZOOM. Here are the top 5 reasons—ZOOM products fit customer needs (not
too simple nor too complex), partners recommend ZOOM, high customer
satisfaction provided by ZOOM, ZOOM is simple and straightforward, and
reputation and referrals from other customers.

About ZOOM International -
is a market leader in WFO software. Across customer averages, ZOOM
captures the customer experience 5+ billion times per year. The company
has landed world-renown customer satisfaction awards. ZOOM helps contact
centers improve the customer and agent experience—by capturing,
analyzing, and improving the quality of omnichannel interactions—while
addressing back office compliance. Customers range from sub-100 agent
contact centers to enterprise brands like Amerigas, IBM, Homecredit,
Finansbank, Tata Sky, Generali, Allianz, and Vodafone.

to request a demo and learn more.

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