Market Overview

NICE Launches NICE Inform Intelligence Center, An Automated Public Safety Data Analytics and Visualization Solution


NICE Inform Elite, to be demonstrated at APCO 2018, makes it easy to
address and identify issues that can negatively impact PSAP operational

NICE (NASDAQ:NICE) announced today the launch of the NICE Inform
Intelligence Center, a public safety data analytics and visualization
solution that presents PSAPs (Public Safety Answering Points) with
actionable information and performance metrics to better understand
underlying issues so they can continuously improve operational
performance. NICE will be demonstrating the Intelligence Center at Booth
#529 at the APCO 2018 Annual Conference & Expo in Las Vegas, Nevada,
August 5-8. The NICE Inform Intelligence Center builds on the
already-powerful capabilities of NICE
Inform Elite

Chris Wooten, Executive Vice President, NICE, said, "Today, PSAP
managers have to pull data from lots of different systems to compile
metrics, and for all the manual effort, they still lack the in-depth
insight needed to make real operational improvements. Now for the first
time ever, with the introduction of the NICE Inform Intelligence Center,
PSAPs have a single automated solution for compiling and tracking
critical PSAP performance metrics. Metrics are continuously updated and
presented on highly-intuitive dashboards, with drill-through links to
underlying audio recordings for context. No other solution can provide

The NICE Inform Intelligence Center puts powerful near real-time
analytical tools within reach of PSAP managers, making it easy to
identify, understand, and address the factors that drive operational
performance. Leveraging GIS mapping, and data from Computer Aided
Dispatch (CAD) and the NICE Inform Elite (multi-media recording) system,
the NICE Inform Intelligence Center generates unprecedented insight into
daily emergency communication center operations, illuminating problems
that can impact service before they get out of hand. It breaks down the
barriers of bringing together, analyzing and acting on operational,
phone, radio, CAD and quality metrics – empowering PSAPs with a single
view of the truth.

Web-based dashboards provide up-to-the-minute snapshots of key
performance metrics that PSAP managers can use to gauge operational
performance and improve service levels. Information is presented in
easily digestible charts, graphs and maps, viewable on smartphones,
tablets, desktops and wallboards.

Managers can easily spot trends and outliers, and better understand
what's driving them. Having this level of detailed insight is especially
critical for high priority calls (such as cardiac arrests, active
shooter, or domestic violence incidents) where every second counts. For
example, if an agency is not meeting targeted response levels for
critical incidents, managers can review various statistics, and then
drill down into the underlying data and review the 911 audio recordings
to understand the root causes.

Managers can also quickly pinpoint and visualize calls related to a
large-scale police, fire or EMS incident, and see what types of
incidents are occurring where. Additionally, they can use the
Intelligence Center's word clouds to drill down to incidents where
specific words (for example, shooting or bomb) appeared in the CAD
comments field.

Key performance indicators can also be projected onto an emergency
communications center wallboard, empowering call takers and managers
with up-to-the-minute information on how quickly calls are being
answered, if calls are being abandoned, along with the most frequent
incident types and locations, recent quality assurance scores, and more.

City of Westminster (CO) Police Department
is the first agency to
use the new solution. F. Russell Bowers, ENP, Public Safety
Communications Administrator, City of Westminster (CO) Police
Department, said: "Our agency prides itself on being on the leading-edge
of technology and we find the new NICE Inform Intelligence Center really
exciting. It's giving us access to performance metrics that weren't
previously available, enabling us to develop much greater insights into
our call volume, and even helping us pinpoint what's happening where
from a crime perspective. NICE has done a really great job of
simplifying the way we gather and distill performance metrics and other
information, so we can do a better job serving the public."

The NICE Inform Intelligence Center comes with several pre-built
dashboards that are easily customizable, including:

  • 911 Summary: Shows top level metrics on 911 call types, how
    quickly 911 calls are being answered and dispatched, how quickly first
    responders are arriving on scene, and more.
  • Call Durations: Shows how efficiently 911 call takers are
    handling various types of incidents, with the ability to drill down to
    data and voice recordings to troubleshoot problems.
  • Time-to-Enter: Displays average ‘Time-to-enter' (how quickly
    call takers can process different types of calls and transfer them for
    dispatch), with the ability to drill down to individual call taker
    metrics and voice recordings.
  • Time-to-Dispatch: Displays average ‘Time-to-dispatch' (how
    quickly calls are dispatched), with the ability to isolate and
    understand the impact of incident types, priorities, individuals.
  • Time-to-On-Scene: Displays average ‘Time-to-on-scene' (defined
    as the time from when the 911 call comes in to the first responder
    arrives on scene), with the ability to identify contributing
  • Radio Transmissions: Shows radio transmission volumes and
    trends by talk-group, plus the ability to analyze and identify longer
    Incident Investigation: Provides insight
    into the volumes and types of incidents handled by the PSAP, with the
    ability to view and drill down to incidents and voice recordings from
    maps and word clouds.
  • Public Non-Emergency Call Summary: Shows the percentage of
    calls that are emergency vs. non-emergency so managers can develop
    contingency plans for offloading non-emergency calls.

About NICE

NICE (NASDAQ:NICE) is the worldwide leading provider of both cloud and
on-premises enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see:

Forward-Looking Statements

This press release contains forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Wooten, are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.

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