Market Overview

Asia Pacific Customer Experience Management Market Analysis & Forecasts 2018-2024, With an Expected CAGR of 24.2% - ResearchAndMarkets.com

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The "Asia
Pacific Customer Experience Management Market Analysis (2018-2024)"

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The Asia Pacific Customer Experience Management Market size is expected
grow at a market growth of 24.2% CAGR during the forecast period.

Asia Pacific is expected to be a pivotal region for expansion due to
improving economic condition, significant number of call centers,
growing trend of social media, and rising emphasis on customer
experience and satisfaction. Text analytical tools are widely used in
analyzing unstructured data, such as customer feedback, complaints,
information noted by customer service representatives while conversing
with the customers, to offer superior consumer experience. Contact
center industry has widespread adoption of speech analytics software.
Growing number of contact centers and increasing need for real-time
cloud-based analytical solutions to improve customer experience have
been the factors driving the speech analytics software market.

Based on Touch Point Type, the market is segmented into Call Centers,
Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others.
Based on Analytical Tool Type, the market is segmented into Text
Analytics, Web Analytics, Enterprise Feedback Management Software, and
Speech Analytics & Others. Based on Deployment Type, the market is
segmented into Cloud and On-Premise. Based on Vertical, the market is
segmented into BFSI, Government, Energy & Utilities, Healthcare,
Manufacturing, Retail, Telecom, Media & Entertainment, and Others.

Companies Mentioned

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Key Topics Covered:

Chapter 1. Market Scope & Methodology

Chapter 2. Market Overview

Chapter 3. Asia Pacific Customer Experience Management Market

Chapter 4. Asia Pacific Customer Experience Management Market by
Analytical Tool Type

Chapter 5. Asia Pacific Customer Experience Management Market by
Deployment Type

Chapter 6. Asia Pacific Customer Experience Management Market by Vertical

Chapter 7. Asia Pacific Customer Experience Management Market by Country

Chapter 8. Competitive Study

Chapter 9. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/2fwjc4/asia_pacific?w=4

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